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Nexternal
Nexternal
Learn about the powerful Nexternal eCommerce platform.
220 articles in this collection
Written by
Pamela Topper
and
Anthony Hodge
Nexternal: INDEX OF HELP TOPICS
Search Nexternal Help Materials by Subject
Written by
Pamela Topper
Updated over a week ago
Affiliates
Nexternal: Set Up and Manage Affiliates
Create affiliate links for referred customers and tracking ad ROI.
Written by
Pamela Topper
Updated over a week ago
Age Restriction
Nexternal: Activate the Age Gate
Enforce age requirements for the purchase of restricted products such as alcohol.
Written by
Pamela Topper
Updated over a week ago
Amazon
Nexternal: Integrate Amazon for Consolidated Fulfillment
Fulfill all your Amazon orders and Nexternal orders through Nexternal.
Written by
Pamela Topper
Updated over a week ago
Billing Methods - Credit Cards, PayPal & ACH
Nexternal: Billing Methods by Customer Type
Written by
Pamela Topper
Updated over a week ago
Nexternal: Global Payments Integrated (formerly OpenEdge) Credit Card Processing with Decline Minimizer
Reduce credit card declines for clubs and subscriptions with Global Payments Integrated (gateway and processor).
Written by
Pamela Topper
Updated over a week ago
Nexternal: Credit Card Authorization Options
Written by
Pamela Topper
Updated over a week ago
Nexternal: Require the CVV Code for Credit Card Purchases
Minimize your risk of fraudulent online credit card purchases by requiring the security code from the back of the credit card.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Notifying Customers of a Declined Credit Card
Do customers get an email when their credit card is declined?
Written by
Pamela Topper
Updated over a week ago
Nexternal: How to Add a Percentage Increase to Credit Card Orders
Learn how to add an extra charge to orders when customers use a credit card.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Accept ACH Payments from Business Customers
Written by
Pamela Topper
Updated over a week ago
Nexternal: Activate the Pay Invoices Feature
Make it easy for your customers to pay invoices online.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Paypal “In Context” Express SetUp Instructions
Allow your customers to pay through PayPal instead of entering their credit card directly during checkout in your Nexternal online store.
Written by
Pamela Topper
Updated over a week ago
Cart Abandonment
Nexternal: Cart Abandonment Solution
Increase your revenues by recovering abandoned cart sales.
Written by
Pamela Topper
Updated over a week ago
Categories
Nexternal: Category Structure and Hierarchy
Written by
Pamela Topper
Updated over a week ago
Nexternal: Change the Display Order of Categories in your Online Store
Written by
Pamela Topper
Updated over a week ago
Clubs & Club Processing
Nexternal: Best Practices for Clubs & Club Processing
These practices apply to wine clubs, olive oil clubs, coffee clubs, & other clubs. (Beer clubs may need custom attention.)
Written by
Pamela Topper
Updated over a week ago
Nexternal: Member Choice Club Set Up
Allow members to customize each club shipment within your parameters.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Identify Club Members that Require Credit Card Updates
Update expired credit cards before creating club orders.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Find How Many Active Club Members You Have in the Nexternal OMS
Written by
Pamela Topper
Updated over a week ago
Nexternal: Best Practices for Managing Gift Club Memberships
Written by
Pamela Topper
Updated over a week ago
Coupons & Promotions
Nexternal: Coupons Overview
Written by
Pamela Topper
Updated over a week ago
Nexternal: Create a Coupon that Automatically Pops Up when a Customer Visits your Online Store
Written by
Pamela Topper
Updated over a week ago
Nexternal: Buy One Get One Free (or discounted) Coupons
Written by
Pamela Topper
Updated over a week ago
Nexternal: Exclude Multiple Random Products from Coupon Application
Create a coupon that applies to all products except for some specific products that are spread among different categories.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Limit Shipping Coupon Application to Select Products
Written by
Pamela Topper
Updated over a week ago
Nexternal: Create a Coupon for Use Only by First-time Customers
Provide a coupon incentive for new customers to make a purchase in your store.
Written by
Pamela Topper
Updated this week
Nexternal: Temporary Timed Discounts - Set Up Product Discount Start and End Times in Advance
Discounts on the product level with no coupon. Just set it and forget it - set up temporary timed product discounts with ease!
Written by
Pamela Topper
Updated over a week ago
Nexternal: Auto-Add-to-Cart Triggers in your Online Store
Make a product automatically appear in your customer's Nexternal shopping cart if trigger events occur.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Discount Shipping on a Product Without a Coupon
Written by
Pamela Topper
Updated over a week ago
Customers
Nexternal: Learn about Customer Types and Customer Type History Tracking
Written by
Pamela Topper
Updated over a week ago
Nexternal: Customer Type History Tracking
Essential for merchants who run clubs or otherwise use customer types to distinguish the shopping experience for each type.
Written by
Pamela Topper
Updated over a week ago
Nexternal: What is the Address Label field in a customer record?
Written by
Pamela Topper
Updated over a week ago
Nexternal: Set Purchase Minimums in Your Online Store
Purchase minimums can be set storewide or by customer type for a more customized experience.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Consolidate and Eliminate Duplicate Customer Records in your OMS
Clean up duplicate customer records in your Nexternal OMS with the customer cleanup function, and prevent duplicates going forward.
Written by
Pamela Topper
Updated over a week ago
Nexternal: View A Customer's Order History
See all the orders your customer has made over the life of their account.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Customer Relationship Management (CRM)
The TrueCommerce/Nexternal platform offers a built-in CRM system and also integrates with Salesforce.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Set up "How Did You Hear About Us"
Track your customer referral points to determine where they are coming from.
Written by
Pamela Topper
Updated over a week ago
Customer Purchasing Groups
Nexternal: Purchasing Groups (Customer Groups) Overview
Provide buying & approval controls, & group order visibility for select group members, to help businesses self-manage organizational buying.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Purchasing Groups (Customer Groups) Explanation Text Overview
Learn about the Explanations in the Purchasing Groups (Customer Groups) Section of your OMS
Written by
Pamela Topper
Updated over a week ago
Nexternal: Purchasing Groups (Customer Groups) Invitation Emails Overview
Learn about the Invitation Emails in the Purchasing Groups (Customer Groups) Section of your OMS
Written by
Pamela Topper
Updated over a week ago
Drop Shipping
Nexternal: Drop Shipping
Learn about the built-in drop ship feature, as well as powerful automation of drop ship order processing and inventory updating processes.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Activate the Built-in Drop Ship Module
Written by
Pamela Topper
Updated over a week ago
Email Marketing, Order Emails & Email Delivery
Nexternal: Automated Marketing with Nexternal & MailChimp
Written by
Pamela Topper
Updated over a week ago
Nexternal: Mailchimp Integration
Written by
Pamela Topper
Updated over a week ago
Nexternal: Set Up Your Mailchimp Email List Signup Form
Written by
Pamela Topper
Updated over a week ago
Nexternal: Send a Bulk Email Only to Customers Who Have Ordered a Specific Item Within a Specific Time Period
Written by
Pamela Topper
Updated over a week ago
Nexternal: Change the Default Address in Emails Sent via the Mail Wizard
Written by
Pamela Topper
Updated over a week ago
Nexternal: Enhanced Email
Customize system-generated emails such as order confirmations, shipped emails, and several more.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Ensure delivery of system-generated emails using SPF, DKIM, and/or DMARC
Ensure delivery of Nexternal system-generated emails such as order confirmations, order notifications, order shipped and review emails.
Written by
Pamela Topper
Updated over a week ago
Gift Certificates
Nexternal: Create and Process eGift Certificates
This article covers gift certificate creation, processing, and redemption.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Offer Discounted Gift Certificates
Encourage gift certificate sales by offering them at a discount.
Written by
Pamela Topper
Updated over a week ago
Google Analytics & Google Marketing
Nexternal: Integrate your Google Analytics Account into Your Nexternal OMS
Written by
Pamela Topper
Updated over a week ago
Nexternal: Set up Google Analytics Enhanced Ecommerce
Written by
Pamela Topper
Updated over a week ago
Nexternal: Integrate Google Optimize for Site and Content A/B Testing
Written by
Pamela Topper
Updated over a week ago
Nexternal: Implement Google Tag Manager Code
Find out where to place your Google Tag Manager Code in the Nexternal platform.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Set Up the Automated Google Shopping Feed
Written by
Pamela Topper
Updated over a week ago
Nexternal: Implement Google Adwords Conversion Code
Find out the best way to implement Google AdWords conversion code in the Nexternal platform
Written by
Pamela Topper
Updated over a week ago
Nexternal: Prevent Google from Indexing a Page in your Online Store
Written by
Pamela Topper
Updated over a week ago
Import Spreadsheets
Nexternal: Create Products with an Import Spreadsheet
Written by
Pamela Topper
Updated over a week ago
Nexternal: Import Error - File is Structurally Altered
Learn what to do if your import spreadsheet data won't upload.
Written by
Pamela Topper
Updated over a week ago
Integration API's
Nexternal: Integrate 3rd Party Apps using the XML API
Use Nexternal's XML API to populate data or integrate third-party applications
Written by
Pamela Topper
Updated over a week ago
Nexternal: Customer Integration API
Populate Nexternal with information collected in an online form.
Written by
Pamela Topper
Updated over a week ago
Nexternal: TrueCommerce Connect (ERP/Accounting Integration)
Connect your OMS with Quickbooks, Sage, Microsoft Dynamics, NetSuite, or other ERP
Written by
Pamela Topper
Updated over a week ago
Nexternal: QuickBooks .iif Export
Written by
Pamela Topper
Updated over a week ago
Inventory
Nexternal: Built-in Inventory Control
Learn about the inventory management capabilities included in the Nexternal platform.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Enhanced Inventory
Add additional powerful inventory tracking tools for peace of mind.
Written by
Pamela Topper
Updated over a week ago
Nexternal: In Stock Email Notifications
Notify your customers when sold out, backordered or preordered products are in stock
Written by
Pamela Topper
Updated over a week ago
Nexternal: SMS In-Stock Notifications
Written by
Pamela Topper
Updated over a week ago
Loyalty Program
Nexternal: Loyalty Points Program Overview & Setup
Ensure additional purchases with a powerful Loyalty Points Program
Written by
Pamela Topper
Updated over a week ago
Nexternal: Can Loyalty Points be Earned on Amounts for Which Loyalty Points are Redeemed/Applied
Written by
Pamela Topper
Updated over a week ago
Nexternal: Manually Delete a Customer's Loyalty Points
Written by
Pamela Topper
Updated over a week ago
Nexternal: Loyalty Points used for Discounts, Payment, and Shipping
Written by
Pamela Topper
Updated over a week ago
Nexternal: Use the Loyalty Points Program as a Credit Memo System
Written by
Pamela Topper
Updated over a week ago
Marketing
Nexternal: Complete Marketing Guide
A digest of powerful marketing features to maximize your revenue.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Where to add SEO, Marketing and Tracking Code in the OMS
Written by
Pamela Topper
Updated over a week ago
Nexternal: Install your Facebook Marketing Pixel
Track your Facebook ad performance by installing your Facebook pixel code in Nexternal.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Create a Facebook Application ID
Learn why and how to create a Facebook Application ID and post it to your Nexternal OMS.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Bing Universal Event Tracking (UET) Tag
Written by
Pamela Topper
Updated over a week ago
Nexternal: Set Up an Effective Referral Program with ReferralCandy
Written by
Pamela Topper
Updated over a week ago
Nexternal: Modify MetaData for Product and Category Pages
For the best SEO results, you may wish to modify your page titles and meta descriptions. Here's how.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Easy & Quick Holiday Promotions for Wineries
Written by
Pamela Topper
Updated over a week ago
Nexternal: Make the Most of Your Marketing with Campaign Tracking
Written by
Pamela Topper
Updated over a week ago
Nexternal: A/B Test Store Design Variations (without Google Optimize)
Split test or A/B test store variations to determine which design is more effective.
Written by
Pamela Topper
Updated over a week ago
Orders & Order Processing
Nexternal: Order Processing Overview
Written by
Pamela Topper
Updated over a week ago
Nexternal: Automatic Order Splitting and Split Order Processing
Written by
Pamela Topper
Updated over a week ago
Nexternal: Order Processing - Mark your Orders as Shipped or Picked Up
Written by
Pamela Topper
Updated over a week ago
Nexternal: Batch Process Orders, Credit Cards and Shipping Labels in the Nexternal OMS
Written by
Pamela Topper
Updated over a week ago
Nexternal: Tracking Item Lot Numbers and Serial Numbers
Written by
Pamela Topper
Updated over a week ago
Nexternal: Additional Notification Recipients
Help your customers inform others of their order activity.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Archiving and Unarchiving Orders
Remove old orders from view, but not from the database, so your OMS stays tidy and fast.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Manually Place an Order in Your Order Management System
Written by
Pamela Topper
Updated this week
Nexternal: Quick Order Pad Allows Quick Orders by SKU
Written by
Pamela Topper
Updated over a week ago
Nexternal: New Order Import Guide to Import Orders in Bulk
Written by
Pamela Topper
Updated over a week ago
Nexternal: Place an Order (or bulk orders) in the Order Management System
Enter phone, fax, mail, spreadsheet and other orders received through channels other than your online store, into Nexternal
Written by
Pamela Topper
Updated this week
Nexternal: Modify Line Items in an Existing Order
Written by
Pamela Topper
Updated over a week ago
Nexternal: Convert an Order from Pickup to Ship and Charge the Shipping
Need to ship an order that was placed for Pickup? Look here.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Convert an Order from Ship to Pickup and Reverse the Shipping Charges
Is a customer going to pick up an order that was originally placed for shipping? No problem, here's how to manage it.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Re-process and Re-ship an Order After It Has Been Returned by the Carrier
Written by
Pamela Topper
Updated over a week ago
Nexternal: Change the Pickup Location for an Existing Order
Written by
Pamela Topper
Updated over a week ago
Password Recovery
Nexternal: Set up OMS User Password Reset
Create security questions to ensure that Nexternal users can reset their passwords if forgotten. Recommended for all Nexternal merchants.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Reset/Resend a Password to Your Customer
Learn about customer password reminders and resets to best serve your customers.
Written by
Pamela Topper
Updated over a week ago
Point of Sale
Nexternal Engage: Activate a Free Trial
Written by
Pamela Topper
Updated over a week ago
Nexternal Engage: User Guide & Optional Hardware for Engage
Complete User Guide for the TrueCommerce Engage Point of Sale System
Written by
Pamela Topper
Updated over a week ago
Nexternal Engage: Tips and Gratuities in Engage POS
Written by
Pamela Topper
Updated over a week ago
Nexternal Engage: Change the Default Display Order of Products in a Category in Engage POS
Written by
Pamela Topper
Updated over a week ago
Nexternal Engage: Capture a Signature and Update Order Status in Engage for Pickup Orders.
TrueCommerce Engage can be used as a full Point of Sale system or simply as a means to facilitate pickup orders and related activities.
Written by
Pamela Topper
Updated over a week ago
Nexternal Engage: Set Up the Walker Bluetooth Card Reader for Use with Global Payments Integrated (formerly OpenEdge) & Engage Point of Sale
Written by
Pamela Topper
Updated over a week ago
Nexternal Engage: Generate an X or Z Report in TrueCommerce Engage POS
Written by
Pamela Topper
Updated over a week ago
Nexternal Engage: Disconnect and ReConnect your Square Payment Processor in Engage POS
Written by
Pamela Topper
Updated over a week ago
Nexternal Engage: Hide Pickup Option in Desktop and Mobile with CSS
When you need to activate pickup for Engage POS, but you don't want to offer pickup in your Online Store, follow these steps.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Microworks POS/Nexternal Integration Setup Guide
Download the checklist of OMS settings and other requirements to implement the Nexternal/Microworks Point Of Sale integration.
Written by
Pamela Topper
Updated over a week ago
Nexternal: VinNOW Point of Sale Integration Setup Guide
Written by
Pamela Topper
Updated over a week ago
Products
Nexternal: Create a Product
Product Setup - Products can be created manually, with an import spreadsheet, or via XML. Learn how.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Basic Product Setup, Video Training
Written by
Pamela Topper
Updated over a week ago
Nexternal: Set up Product Attributes (Variations)
For products that come in multiple sizes, colors or other variations.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Set Up Product Discounts on the Product Level
The most popular and most flexible discounting method available in the OMS.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Pricing Structures & Product Discounting - Complete User Guide
Written by
Pamela Topper
Updated over a week ago
Nexternal: Add a Product to Multiple Categories
Want the same product to show up in multiple categories in your Nexternal online store? Here's how.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Set Up Products Sold in Increments
If you sell your product by the pallet, 3-pack, or other increment, these are your options for product set up.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Set up Product Pickup Options
To set up products for pickup, use these instructions.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Set up Related Products & Upsell Overlay
Cross-sell effectively with a suggested items display on each product detail page, and a popup suggestion to add products before checkout.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Change the Display Order of Products in your Online Store
Change the Order in Which Your Products Appear on the List Page of Your Nexternal Online Store
Written by
Pamela Topper
Updated over a week ago
Nexternal: Product Filter Display
Product filtering provides your customers with the ability to quickly find what they seek.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Add a PDF link to a Product Description
Learn how to add a PDF link to any WYSIWYG field in the Nexternal Order Management System.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Embed a Vimeo-Hosted Video into a Product Description
Written by
Pamela Topper
Updated over a week ago
Nexternal: Embed a YouTube-Hosted Video into a Product Description
Written by
Pamela Topper
Updated over a week ago
Nexternal: Make your Embedded Videos "Fluid" on Mobile Devices
Ensure that the width of your embedded videos adjust/respond to the screen size of the user’s mobile devices
Written by
Pamela Topper
Updated over a week ago
Nexternal: Create Product Pages that Sell
Written by
Pamela Topper
Updated over a week ago
Nexternal: Update Existing Products in Bulk with an Import Spreadsheet
Update multiple existing products all at once.
Written by
Pamela Topper
Updated over a week ago
Nexternal: California Prop 65
Written by
Pamela Topper
Updated over a week ago
Product Catalog Management Best Practices
Nexternal: Best Practices for Product Catalog Management
Ensure optimal long-term organization and usability of your OMS, accurate reporting, and the best shopping experience for your customers.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Product Catalog Management Best Practice - Redirects of Discontinued Products and Categories (301 redirects)
Written by
Pamela Topper
Updated over a week ago
Nexternal: Removing Products from your Online Store - Product Status vs. Product Visibility
Product Catalog Management Best Practice - Use these statuses to remove products from your store to ensure long-term ease of OMS use.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Product Catalog Management Best Practice - Don't Re-use Products, Make New Products Instead
Written by
Pamela Topper
Updated over a week ago
Nexternal: Product Catalog Management - Three Key Boolean Options
"Hide Inactive", "Product Status Sort" & "Show Empty Categories" are three boolean options every product catalog manager should know.
Written by
Pamela Topper
Updated over a week ago
Product Images
Nexternal: Manage Product Images
Learn to use the built-in Product Image Management tool for consistent image display throughout your online store.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Best Practices for Image File Naming
Use these image file naming protocols for best display results.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Best Practices for Product & Category Image Sizing
Determine what image sizes will look best in your store.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Product Image Zoom
Written by
Pamela Topper
Updated over a week ago
Quoting System
Nexternal: Quoting Feature Description and Set-Up Instructions
Sell More B2B with the Customizable Quote Generator
Written by
Pamela Topper
Updated over a week ago
Reporting & Database Segmentation
Nexternal: Find all Orders that Applied a Specific Coupon Code
Written by
Pamela Topper
Updated over a week ago
Nexternal: Find Total Sales for a Specified Date Range
Written by
Pamela Topper
Updated over a week ago
Nexternal: Create a report to show re-order statistics; percent or number of customers that placed more than one order
Written by
Pamela Topper
Updated over a week ago
Nexternal: Find Customers Who Have Ordered From a Specific Category During a Specific Time Frame
Written by
Pamela Topper
Updated over a week ago
Nexternal: Track Cost of Goods Sold (COGs) to Generate a Profit Report
Written by
Pamela Topper
Updated over a week ago
Nexternal: How to Find Customers Who Have Purchased Only Once Within a Specified Timeframe
Written by
Pamela Topper
Updated over a week ago
Nexternal: Create A Report That Shows How Frequently A Customer Ordered Products And How Much Revenue Was Generated From Their Orders
Written by
Pamela Topper
Updated over a week ago
Nexternal: Run a Report on Number of Products Shipped During a Specific Time Period
Written by
Pamela Topper
Updated over a week ago
Nexternal: Find “First Time” Purchasers for a Certain Time Frame
Written by
Pamela Topper
Updated over a week ago
Nexternal: Optimize your Order Processing and Reporting in Nexternal with Order Tagging
Written by
Pamela Topper
Updated over a week ago
Nexternal: Find Customers Who Have Not Ordered Within the Past Year
Use Order History Search to segment your customer base for targeted email, telephone and other marketing campaigns.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Customer Database Segmentation Based on Order History
Use Order History Search to segment your customers for reporting as well as targeted emails, telephone campaigns, & other marketing efforts.
Written by
Pamela Topper
Updated over a week ago
Sales Tax
Nexternal: Sales Tax Rates and Reporting
Written by
Pamela Topper
Updated over a week ago
Nexternal: Add VAT Tax or Sales Tax to Foreign Shipments
Written by
Pamela Topper
Updated over a week ago
Nexternal: Select ShipCompliant as your Sales Tax Rate Source
Often the best choice for wineries and other alcohol beverage merchants. (ShipCompliant license required)
Written by
Pamela Topper
Updated over a week ago
Nexternal: Integrate Avalara for Enhanced Sales Tax Management
Written by
Pamela Topper
Updated over a week ago
Security
Nexternal: Access your OMS from Outside the US or Canada
Unlock access to your OMS before you leave North America.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Vet Potentially Fraudulent Orders
Written by
Pamela Topper
Updated over a week ago
Nexternal: PCI Compliance Certification
TrueCommerce/Nexternal is a certified PCI service level 1 provider (the highest level there is).
Written by
Pamela Topper
Updated over a week ago
Nexternal: Policy for Review of Client Security Requests, Scans and Penetration Test Results
Written by
Pamela Topper
Updated over a week ago
ShipCompliant
Nexternal: Set Up ShipCompliant Integration
For worry-free protection from beverage alcohol compliance risk, integrate with ShipCompliant.
Written by
Pamela Topper
Updated over a week ago
Shipping, Label Printing, Pickup & Local Delivery
Nexternal: Shipping Setup Introduction
Written by
Pamela Topper
Updated over a week ago
Nexternal: Shipping Overrides
Written by
Pamela Topper
Updated over a week ago
Nexternal: Customer Shipper Accounts
At your customer's request, ship orders on the customer's shipper account instead of your own.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Expected Fulfillment
Written by
Pamela Topper
Updated over a week ago
Nexternal: Preferred Delivery Date Setup
If you sell gifts or food products where customers may want to specify the date of delivery, this feature is for you.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Set up a Turnaround Time for Pickup Orders
Written by
Pamela Topper
Updated over a week ago
Nexternal: Connecting a Thermal Printer to your Order Management System
Connect and/or troubleshoot a thermal printer in the Nexternal Order Management System using JNLP.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Thermal Printing Troubleshooting Guide
Written by
Pamela Topper
Updated over a week ago
Nexternal: Thermal Printers for Multiple Users or Multiple Locations
Written by
Pamela Topper
Updated over a week ago
Nexternal: Pre-cut Adhesive Laser Shipping Label Recommendations
Written by
Pamela Topper
Updated over a week ago
Nexternal: Add a Logo to Your Invoices and Packing Slips
Written by
Pamela Topper
Updated over a week ago
Nexternal: Invalid Authentication Information - UPS Label Issue
Written by
Pamela Topper
Updated over a week ago
Nexternal: Endicia Pass Phrase Error
What to do when you get an error message about your pass phrase.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Purchase Endicia Postage
Written by
Pamela Topper
Updated over a week ago
Nexternal: Delete Endicia Shipping Label and Request Refund
Written by
Pamela Topper
Updated over a week ago
Nexternal: Shipping Methods by Customer Type
Written by
Pamela Topper
Updated over a week ago
Nexternal: Set "Stealth Postage" as the Default for USPS Shipping Labels
Written by
Pamela Topper
Updated over a week ago
Nexternal: Set up a Local Delivery Option
Written by
Pamela Topper
Updated over a week ago
Nexternal: Winery Setup of Custom Weight-based Ship Tables to Quote Fulfillment House Shipping Rates
Essential for wineries and other beverage merchants who utilize 3rd-party fulfillment companies.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Directed Fulfillment
Automate Ship-From selection based on inventory, shipping rates and time in transit.
Written by
Pamela Topper
Updated over a week ago
Nexternal: FedEx OneRate
Use FedEx OneRate when fulfilling from the Nexternal platform.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Print out a FedEx Pick-up Manifest
Written by
Pamela Topper
Updated over a week ago
Nexternal: USPS Global Express Guaranteed® (GXG) Shipping Method
Setting up Real-Time Rates for USPS Global Express Guaranteed® Shipping Method
Written by
Pamela Topper
Updated over a week ago
Store Design, Mechanics & Testing / Site Sync / Store URL
Nexternal: Store Design Information and Preparation
Get ready for a store design or redesign with these tips and options.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Preparing for a Store Design – Design Choices
Understand your template options or prepare for a custom website sync or resync with this guide to your design choices
Written by
Pamela Topper
Updated over a week ago
Nexternal: Display your Domain Name in the URL of Your Store Pages
Set up a CNAME domain alias to display your domain instead of nexternal.com
Written by
Pamela Topper
Updated over a week ago
Nexternal: Change Desktop Cart Style from Always Onscreen to Collapsible, or Vice Versa
Written by
Pamela Topper
Updated over a week ago
Nexternal: Tips & Gratuities for Online Sales
Do your customers wish to tip when placing online orders for pickup? Here's how you can offer that opportunity.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Google Address Autocomplete
Speed up your customers' checkout and account creation experience.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Set up the Recently Viewed Products Feature
Written by
Pamela Topper
Updated over a week ago
Nexternal: Activate Express Order
Allow customers to quickly add multiple products to the shopping cart with a single click.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Activate the Buy Again Feature
Make it super easy for customers to repurchase consumable goods in your store.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Activate the Buy Now Feature
Written by
Pamela Topper
Updated over a week ago
Nexternal: Activate the QuickShop Feature
Written by
Pamela Topper
Updated over a week ago
Nexternal: Activate the Favorites List Feature
Offer your customers the ability to save items to a wish list (or favorites list) while they shop so they can easily purchase later.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Product Search Algorithm
Written by
Pamela Topper
Updated over a week ago
Nexternal: Pull Nexternal Product Info into Your WordPress Pages
Written by
Pamela Topper
Updated over a week ago
Nexternal: Place a store search box on your website
Want your customers to be able to search your Nexternal store from a website page? Use this code.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Display Nexternal Cart Information on Your Website Pages
Display cart information on pages not hosted by TrueCommerce/Nexternal
Written by
Pamela Topper
Updated over a week ago
Nexternal: Add your Favicon to the Browser Page Tab
Written by
Pamela Topper
Updated over a week ago
Nexternal: Currency Converter for your Online Store
Display foreign currencies in your online store for international shoppers.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Link to the "My Account" section Directly from Your Website Page
Written by
Pamela Topper
Updated over a week ago
Nexternal: Store Testing Checklist
Test your store thoroughly before taking it live and presenting it to your customers. This checklist will help.
Written by
Pamela Topper
Updated over a week ago
Subscriptions
Nexternal: Set Up Subscriptions (auto-reorder)
Allow your customers to set up Auto-Ship options in your Nexternal online store.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Allow customers to manage their subscriptions (Auto-Ship)
Allow customers to modify their subscription orders before each auto-shipment, with subscriptions as pending orders functionality.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Cancel a Subscription to Stop Auto-Ship Orders
Written by
Pamela Topper
Updated over a week ago
Nexternal: Expired vs. Suspended Subscriptions
Learn the difference between Expired Subscriptions and Suspended Subscriptions in the Nexternal Subscription (Auto-Ship) functionality.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Can Subscriptions Be Used for Clubs?
Clubs vs Subscriptions, explained.
Written by
Pamela Topper
Updated over a week ago
Users
Nexternal: Set up a User for the Order Management System
Written by
Pamela Topper
Updated over a week ago
Nexternal: User Access Levels
Written by
Pamela Topper
Updated over a week ago
Nexternal: Foundry User Access to Nexternal
Setting Foundry user access to Nexternal
Written by
Anthony Hodge
Updated over a week ago
Using the Order Management System (OMS) - Tips, Tricks & Support
Nexternal: Using the OMS - Best Practices, Four Golden Rules
Written by
Pamela Topper
Updated over a week ago
Nexternal: Archive Orders to Maximize OMS Performance
Use the order archive function to keep your OMS tidy and speedy.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Optimize OMS Speed by Limiting Line Items per Page
Written by
Pamela Topper
Updated over a week ago
Nexternal: How to Use (and NOT use!) WYSIWYG Editors
Use WYSIWYG Editors properly to avoid editing and display problems.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Insert an Image While Using a WYSIWYG Editor
Written by
Pamela Topper
Updated over a week ago
Nexternal: Create Quick Links to Nexternal Pages in Foundry
Specific Quick Link steps only for Nexternal users.
Written by
Pamela Topper
Updated over a week ago
Nexternal: Support
Have a question about an order or other item in the Nexternal platform? Contact Nexternal Support.
Written by
Pamela Topper
Updated over a week ago