Nexternal

Nexternal: INDEX OF HELP TOPICS

Search Nexternal Help Materials by Subject

Written by Pamela Topper
Updated over a week ago

Nexternal: Set Up and Manage Affiliates

Create affiliate links for referred customers and tracking ad ROI.

Written by Pamela Topper
Updated over a week ago

Nexternal: Activate the Age Gate

Enforce age requirements for the purchase of restricted products such as alcohol.

Written by Pamela Topper
Updated over a week ago

Nexternal: Integrate Amazon for Consolidated Fulfillment

Fulfill all your Amazon orders and Nexternal orders through Nexternal.

Written by Pamela Topper
Updated over a week ago

Nexternal: Billing Methods by Customer Type

Written by Pamela Topper
Updated over a week ago

Nexternal: Global Payments Integrated (formerly OpenEdge) Credit Card Processing with Decline Minimizer

Reduce credit card declines for clubs and subscriptions with Global Payments Integrated (gateway and processor).

Written by Pamela Topper
Updated over a week ago

Nexternal: Credit Card Authorization Options

Written by Pamela Topper
Updated over a week ago

Nexternal: Require the CVV Code for Credit Card Purchases

Minimize your risk of fraudulent online credit card purchases by requiring the security code from the back of the credit card.

Written by Pamela Topper
Updated over a week ago

Nexternal: Notifying Customers of a Declined Credit Card

Do customers get an email when their credit card is declined?

Written by Pamela Topper
Updated over a week ago

Nexternal: How to Add a Percentage Increase to Credit Card Orders

Learn how to add an extra charge to orders when customers use a credit card.

Written by Pamela Topper
Updated over a week ago

Nexternal: Accept ACH Payments from Business Customers

Written by Pamela Topper
Updated over a week ago

Nexternal: Activate the Pay Invoices Feature

Make it easy for your customers to pay invoices online.

Written by Pamela Topper
Updated over a week ago

Nexternal: Paypal “In Context” Express SetUp Instructions

Allow your customers to pay through PayPal instead of entering their credit card directly during checkout in your Nexternal online store.

Written by Pamela Topper
Updated over a week ago

Nexternal: Cart Abandonment Solution

Increase your revenues by recovering abandoned cart sales.

Written by Pamela Topper
Updated over a week ago

Nexternal: Category Structure and Hierarchy

Written by Pamela Topper
Updated over a week ago

Nexternal: Change the Display Order of Categories in your Online Store

Written by Pamela Topper
Updated over a week ago

Nexternal: Best Practices for Clubs & Club Processing

These practices apply to wine clubs, olive oil clubs, coffee clubs, & other clubs. (Beer clubs may need custom attention.)

Written by Pamela Topper
Updated over a week ago

Nexternal: Member Choice Club Set Up

Allow members to customize each club shipment within your parameters.

Written by Pamela Topper
Updated over a week ago

Nexternal: Identify Club Members that Require Credit Card Updates

Update expired credit cards before creating club orders.

Written by Pamela Topper
Updated over a week ago

Nexternal: Find How Many Active Club Members You Have in the Nexternal OMS

Written by Pamela Topper
Updated over a week ago

Nexternal: Best Practices for Managing Gift Club Memberships

Written by Pamela Topper
Updated over a week ago

Nexternal: Coupons Overview

Written by Pamela Topper
Updated over a week ago

Nexternal: Create a Coupon that Automatically Pops Up when a Customer Visits your Online Store

Written by Pamela Topper
Updated over a week ago

Nexternal: Buy One Get One Free (or discounted) Coupons

Written by Pamela Topper
Updated over a week ago

Nexternal: Exclude Multiple Random Products from Coupon Application

Create a coupon that applies to all products except for some specific products that are spread among different categories.

Written by Pamela Topper
Updated over a week ago

Nexternal: Limit Shipping Coupon Application to Select Products

Written by Pamela Topper
Updated over a week ago

Nexternal: Create a Coupon for Use Only by First-time Customers

Provide a coupon incentive for new customers to make a purchase in your store.

Written by Pamela Topper
Updated over a week ago

Nexternal: Temporary Timed Discounts - Set Up Product Discount Start and End Times in Advance

Discounts on the product level with no coupon. Just set it and forget it - set up temporary timed product discounts with ease!

Written by Pamela Topper
Updated over a week ago

Nexternal: Auto-Add-to-Cart Triggers in your Online Store

Make a product automatically appear in your customer's Nexternal shopping cart if trigger events occur.

Written by Pamela Topper
Updated over a week ago

Nexternal: Discount Shipping on a Product Without a Coupon

Written by Pamela Topper
Updated over a week ago

Nexternal: Learn about Customer Types and Customer Type History Tracking

Written by Pamela Topper
Updated over a week ago

Nexternal: Customer Type History Tracking

Essential for merchants who run clubs or otherwise use customer types to distinguish the shopping experience for each type.

Written by Pamela Topper
Updated over a week ago

Nexternal: What is the Address Label field in a customer record?

Written by Pamela Topper
Updated over a week ago

Nexternal: Set Purchase Minimums in Your Online Store

Purchase minimums can be set storewide or by customer type for a more customized experience.

Written by Pamela Topper
Updated over a week ago

Nexternal: Consolidate and Eliminate Duplicate Customer Records in your OMS

Clean up duplicate customer records in your Nexternal OMS with the customer cleanup function, and prevent duplicates going forward.

Written by Pamela Topper
Updated over a week ago

Nexternal: View A Customer's Order History

See all the orders your customer has made over the life of their account.

Written by Pamela Topper
Updated over a week ago

Nexternal: Customer Relationship Management (CRM)

The TrueCommerce/Nexternal platform offers a built-in CRM system and also integrates with Salesforce.

Written by Pamela Topper
Updated over a week ago

Nexternal: Set up "How Did You Hear About Us"

Track your customer referral points to determine where they are coming from.

Written by Pamela Topper
Updated over a week ago

Nexternal: Purchasing Groups (Customer Groups) Overview

Provide buying & approval controls, & group order visibility for select group members, to help businesses self-manage organizational buying.

Written by Pamela Topper
Updated over a week ago

Nexternal: Purchasing Groups (Customer Groups) Explanation Text Overview

Learn about the Explanations in the Purchasing Groups (Customer Groups) Section of your OMS

Written by Pamela Topper
Updated over a week ago

Nexternal: Purchasing Groups (Customer Groups) Invitation Emails Overview

Learn about the Invitation Emails in the Purchasing Groups (Customer Groups) Section of your OMS

Written by Pamela Topper
Updated over a week ago

Nexternal: Drop Shipping

Learn about the built-in drop ship feature, as well as powerful automation of drop ship order processing and inventory updating processes.

Written by Pamela Topper
Updated over a week ago

Nexternal: Activate the Built-in Drop Ship Module

Written by Pamela Topper
Updated over a week ago

Nexternal: Automated Marketing with Nexternal & MailChimp

Written by Pamela Topper
Updated over a week ago

Nexternal: Mailchimp Integration

Written by Pamela Topper
Updated over a week ago

Nexternal: Set Up Your Mailchimp Email List Signup Form

Written by Pamela Topper
Updated over a week ago

Nexternal: Send a Bulk Email Only to Customers Who Have Ordered a Specific Item Within a Specific Time Period

Written by Pamela Topper
Updated over a week ago

Nexternal: Change the Default Address in Emails Sent via the Mail Wizard

Written by Pamela Topper
Updated over a week ago

Nexternal: Enhanced Email

Customize system-generated emails such as order confirmations, shipped emails, and several more.

Written by Pamela Topper
Updated over a week ago

Nexternal: Ensure delivery of system-generated emails using SPF, DKIM, and/or DMARC

Ensure delivery of Nexternal system-generated emails such as order confirmations, order notifications, order shipped and review emails.

Written by Pamela Topper
Updated over a week ago

Nexternal: Create and Process eGift Certificates

This article covers gift certificate creation, processing, and redemption.

Written by Pamela Topper
Updated over a week ago

Nexternal: Offer Discounted Gift Certificates

Encourage gift certificate sales by offering them at a discount.

Written by Pamela Topper
Updated over a week ago

Nexternal: Integrate your Google Analytics Account into Your Nexternal OMS

Written by Pamela Topper
Updated over a week ago

Nexternal: Set up Google Analytics Enhanced Ecommerce

Written by Pamela Topper
Updated over a week ago

Nexternal: Integrate Google Optimize for Site and Content A/B Testing

Written by Pamela Topper
Updated over a week ago

Nexternal: Implement Google Tag Manager Code

Find out where to place your Google Tag Manager Code in the Nexternal platform.

Written by Pamela Topper
Updated over a week ago

Nexternal: Set Up the Automated Google Shopping Feed

Written by Pamela Topper
Updated over a week ago

Nexternal: Implement Google Adwords Conversion Code

Find out the best way to implement Google AdWords conversion code in the Nexternal platform

Written by Pamela Topper
Updated over a week ago

Nexternal: Prevent Google from Indexing a Page in your Online Store

Written by Pamela Topper
Updated over a week ago

Nexternal: Create Products with an Import Spreadsheet

Written by Pamela Topper
Updated over a week ago

Nexternal: Import Error - File is Structurally Altered

Learn what to do if your import spreadsheet data won't upload.

Written by Pamela Topper
Updated over a week ago

Nexternal: Integrate 3rd Party Apps using the XML API

Use Nexternal's XML API to populate data or integrate third-party applications

Written by Pamela Topper
Updated over a week ago

Nexternal: Customer Integration API

Populate Nexternal with information collected in an online form.

Written by Pamela Topper
Updated over a week ago

Nexternal: TrueCommerce Connect (ERP/Accounting Integration)

Connect your OMS with QuickBooks, Sage, Microsoft Dynamics, NetSuite, or other ERP

Written by Pamela Topper
Updated over a week ago

Nexternal: QuickBooks .iif Export

Written by Pamela Topper
Updated over a week ago

Nexternal: Built-in Inventory Control

Learn about the inventory management capabilities included in the Nexternal platform.

Written by Pamela Topper
Updated over a week ago

Nexternal: Enhanced Inventory

Add additional powerful inventory tracking tools for peace of mind.

Written by Pamela Topper
Updated over a week ago

Nexternal: In Stock Email Notifications

Notify your customers when sold out, backordered or preordered products are in stock

Written by Pamela Topper
Updated over a week ago

Nexternal: SMS In-Stock Notifications

Written by Pamela Topper
Updated over a week ago

Nexternal: Loyalty Points Program Overview & Setup

Ensure additional purchases with a powerful Loyalty Points Program

Written by Pamela Topper
Updated over a week ago

Nexternal: Can Loyalty Points be Earned on Amounts for Which Loyalty Points are Redeemed/Applied

Written by Pamela Topper
Updated over a week ago

Nexternal: Manually Delete a Customer's Loyalty Points

Written by Pamela Topper
Updated over a week ago

Nexternal: Loyalty Points used for Discounts, Payment, and Shipping

Written by Pamela Topper
Updated over a week ago

Nexternal: Use the Loyalty Points Program as a Credit Memo System

Written by Pamela Topper
Updated over a week ago

Nexternal: Complete Marketing Guide

A digest of powerful marketing features to maximize your revenue.

Written by Pamela Topper
Updated over a week ago

Nexternal: Where to add SEO, Marketing and Tracking Code in the OMS

Written by Pamela Topper
Updated over a week ago

Nexternal: Install your Facebook Marketing Pixel

Track your Facebook ad performance by installing your Facebook pixel code in Nexternal.

Written by Pamela Topper
Updated over a week ago

Nexternal: Create a Facebook Application ID

Learn why and how to create a Facebook Application ID and post it to your Nexternal OMS.

Written by Pamela Topper
Updated over a week ago

Nexternal: Bing Universal Event Tracking (UET) Tag

Written by Pamela Topper
Updated over a week ago

Nexternal: Set Up an Effective Referral Program with ReferralCandy

Written by Pamela Topper
Updated over a week ago

Nexternal: Modify MetaData for Product and Category Pages

For the best SEO results, you may wish to modify your page titles and meta descriptions. Here's how.

Written by Pamela Topper
Updated over a week ago

Nexternal: Easy & Quick Holiday Promotions for Wineries

Written by Pamela Topper
Updated over a week ago

Nexternal: Make the Most of Your Marketing with Campaign Tracking

Written by Pamela Topper
Updated over a week ago

Nexternal: A/B Test Store Design Variations (without Google Optimize)

Split test or A/B test store variations to determine which design is more effective.

Written by Pamela Topper
Updated over a week ago

Nexternal: Order Processing Overview

Written by Pamela Topper
Updated over a week ago

Nexternal: Automatic Order Splitting and Split Order Processing

Written by Pamela Topper
Updated over a week ago

Nexternal: Order Processing - Mark your Orders as Shipped or Picked Up

Written by Pamela Topper
Updated over a week ago

Nexternal: Batch Process Orders, Credit Cards and Shipping Labels in the Nexternal OMS

Written by Pamela Topper
Updated over a week ago

Nexternal: Tracking Item Lot Numbers and Serial Numbers

Written by Pamela Topper
Updated over a week ago

Nexternal: Additional Notification Recipients

Help your customers inform others of their order activity.

Written by Pamela Topper
Updated over a week ago

Nexternal: Archiving and Unarchiving Orders

Remove old orders from view, but not from the database, so your OMS stays tidy and fast.

Written by Pamela Topper
Updated over a week ago

Nexternal: Manually Place an Order in Your Order Management System

Written by Pamela Topper
Updated over a week ago

Nexternal: Quick Order Pad Allows Quick Orders by SKU

Written by Pamela Topper
Updated over a week ago

Nexternal: New Order Import Guide to Import Orders in Bulk

Written by Pamela Topper
Updated over a week ago

Nexternal: Place an Order (or bulk orders) in the Order Management System

Enter phone, fax, mail, spreadsheet and other orders received through channels other than your online store, into Nexternal

Written by Pamela Topper
Updated over a week ago

Nexternal: Modify Line Items in an Existing Order

Written by Pamela Topper
Updated over a week ago

Nexternal: Convert an Order from Pickup to Ship and Charge the Shipping

Need to ship an order that was placed for Pickup? Look here.

Written by Pamela Topper
Updated over a week ago

Nexternal: Convert an Order from Ship to Pickup and Reverse the Shipping Charges

Is a customer going to pick up an order that was originally placed for shipping? No problem, here's how to manage it.

Written by Pamela Topper
Updated over a week ago

Nexternal: Re-process and Re-ship an Order After It Has Been Returned by the Carrier

Written by Pamela Topper
Updated over a week ago

Nexternal: Change the Pickup Location for an Existing Order

Written by Pamela Topper
Updated over a week ago

Nexternal: Set up OMS User Password Reset

Create security questions to ensure that Nexternal users can reset their passwords if forgotten. Recommended for all Nexternal merchants.

Written by Pamela Topper
Updated over a week ago

Nexternal: Reset/Resend a Password to Your Customer

Learn about customer password reminders and resets to best serve your customers.

Written by Pamela Topper
Updated over a week ago

Nexternal Engage: Activate a Free Trial

Written by Pamela Topper
Updated over a week ago

Nexternal Engage: User Guide & Optional Hardware for Engage

Complete User Guide for the TrueCommerce Engage Point of Sale System

Written by Pamela Topper
Updated over a week ago

Nexternal Engage: Tips and Gratuities in Engage POS

Written by Pamela Topper
Updated over a week ago

Nexternal Engage: Change the Default Display Order of Products in a Category in Engage POS

Written by Pamela Topper
Updated over a week ago

Nexternal Engage: Capture a Signature and Update Order Status in Engage for Pickup Orders.

TrueCommerce Engage can be used as a full Point of Sale system or simply as a means to facilitate pickup orders and related activities.

Written by Pamela Topper
Updated over a week ago

Nexternal Engage: Set Up the Walker Bluetooth Card Reader for Use with Global Payments Integrated (formerly OpenEdge) & Engage Point of Sale

Written by Pamela Topper
Updated over a week ago

Nexternal Engage: Generate an X or Z Report in TrueCommerce Engage POS

Written by Pamela Topper
Updated over a week ago

Nexternal Engage: Disconnect and ReConnect your Square Payment Processor in Engage POS

Written by Pamela Topper
Updated over a week ago

Nexternal Engage: Hide Pickup Option in Desktop and Mobile with CSS

When you need to activate pickup for Engage POS, but you don't want to offer pickup in your Online Store, follow these steps.

Written by Pamela Topper
Updated over a week ago

Nexternal: Microworks POS/Nexternal Integration Setup Guide

Download the checklist of OMS settings and other requirements to implement the Nexternal/Microworks Point Of Sale integration.

Written by Pamela Topper
Updated over a week ago

Nexternal: VinNOW Point of Sale Integration Setup Guide

Written by Pamela Topper
Updated over a week ago

Nexternal: Create a Product

Product Setup - Products can be created manually, with an import spreadsheet, or via XML. Learn how.

Written by Pamela Topper
Updated over a week ago

Nexternal: Basic Product Setup, Video Training

Written by Pamela Topper
Updated over a week ago

Nexternal: Set up Product Attributes (Variations)

For products that come in multiple sizes, colors or other variations.

Written by Pamela Topper
Updated over a week ago

Nexternal: Set Up Product Discounts on the Product Level

The most popular and most flexible discounting method available in the OMS.

Written by Pamela Topper
Updated over a week ago

Nexternal: Pricing Structures & Product Discounting - Complete User Guide

Written by Pamela Topper
Updated over a week ago

Nexternal: Add a Product to Multiple Categories

Want the same product to show up in multiple categories in your Nexternal online store? Here's how.

Written by Pamela Topper
Updated over a week ago

Nexternal: Set Up Products Sold in Increments

If you sell your product by the pallet, 3-pack, or other increment, these are your options for product set up.

Written by Pamela Topper
Updated over a week ago

Nexternal: Set up Product Pickup Options

To set up products for pickup, use these instructions.

Written by Pamela Topper
Updated over a week ago

Nexternal: Set up Related Products & Upsell Overlay

Cross-sell effectively with a suggested items display on each product detail page, and a popup suggestion to add products before checkout.

Written by Pamela Topper
Updated over a week ago

Nexternal: Change the Display Order of Products in your Online Store

Change the Order in Which Your Products Appear on the List Page of Your Nexternal Online Store

Written by Pamela Topper
Updated over a week ago

Nexternal: Product Filter Display

Product filtering provides your customers with the ability to quickly find what they seek.

Written by Pamela Topper
Updated over a week ago

Nexternal: Add a PDF link to a Product Description

Learn how to add a PDF link to any WYSIWYG field in the Nexternal Order Management System.

Written by Pamela Topper
Updated over a week ago

Nexternal: Embed a Vimeo-Hosted Video into a Product Description

Written by Pamela Topper
Updated over a week ago

Nexternal: Embed a YouTube-Hosted Video into a Product Description

Written by Pamela Topper
Updated over a week ago

Nexternal: Make your Embedded Videos "Fluid" on Mobile Devices

Ensure that the width of your embedded videos adjust/respond to the screen size of the user’s mobile devices

Written by Pamela Topper
Updated over a week ago

Nexternal: Create Product Pages that Sell

Written by Pamela Topper
Updated over a week ago

Nexternal: Update Existing Products in Bulk with an Import Spreadsheet

Update multiple existing products all at once.

Written by Pamela Topper
Updated over a week ago

Nexternal: California Prop 65

Written by Pamela Topper
Updated over a week ago

Nexternal: Best Practices for Product Catalog Management

Ensure optimal long-term organization and usability of your OMS, accurate reporting, and the best shopping experience for your customers.

Written by Pamela Topper
Updated over a week ago

Nexternal: Product Catalog Management Best Practice - Redirects of Discontinued Products and Categories (301 redirects)

Written by Pamela Topper
Updated over a week ago

Nexternal: Removing Products from your Online Store - Product Status vs. Product Visibility

Product Catalog Management Best Practice - Use these statuses to remove products from your store to ensure long-term ease of OMS use.

Written by Pamela Topper
Updated over a week ago

Nexternal: Product Catalog Management Best Practice - Don't Re-use Products, Make New Products Instead

Written by Pamela Topper
Updated over a week ago

Nexternal: Product Catalog Management - Three Key Boolean Options

"Hide Inactive", "Product Status Sort" & "Show Empty Categories" are three boolean options every product catalog manager should know.

Written by Pamela Topper
Updated over a week ago

Nexternal: Manage Product Images

Learn to use the built-in Product Image Management tool for consistent image display throughout your online store.

Written by Pamela Topper
Updated over a week ago

Nexternal: Best Practices for Image File Naming

Use these image file naming protocols for best display results.

Written by Pamela Topper
Updated over a week ago

Nexternal: Best Practices for Product & Category Image Sizing

Determine what image sizes will look best in your store.

Written by Pamela Topper
Updated over a week ago

Nexternal: Product Image Zoom

Written by Pamela Topper
Updated over a week ago

Nexternal: Quoting Feature Description and Set-Up Instructions

Sell More B2B with the Customizable Quote Generator

Written by Pamela Topper
Updated over a week ago

Nexternal: Find all Orders that Applied a Specific Coupon Code

Written by Pamela Topper
Updated over a week ago

Nexternal: Find Total Sales for a Specified Date Range

Written by Pamela Topper
Updated over a week ago

Nexternal: Create a report to show re-order statistics; percent or number of customers that placed more than one order

Written by Pamela Topper
Updated over a week ago

Nexternal: Find Customers Who Have Ordered From a Specific Category During a Specific Time Frame

Written by Pamela Topper
Updated over a week ago

Nexternal: Track Cost of Goods Sold (COGs) to Generate a Profit Report

Written by Pamela Topper
Updated over a week ago

Nexternal: How to Find Customers Who Have Purchased Only Once Within a Specified Timeframe

Written by Pamela Topper
Updated over a week ago

Nexternal: Create A Report That Shows How Frequently A Customer Ordered Products And How Much Revenue Was Generated From Their Orders

Written by Pamela Topper
Updated over a week ago

Nexternal: Run a Report on Number of Products Shipped During a Specific Time Period

Written by Pamela Topper
Updated over a week ago

Nexternal: Find “First Time” Purchasers for a Certain Time Frame

Written by Pamela Topper
Updated over a week ago

Nexternal: Optimize your Order Processing and Reporting in Nexternal with Order Tagging

Written by Pamela Topper
Updated over a week ago

Nexternal: Find Customers Who Have Not Ordered Within the Past Year

Use Order History Search to segment your customer base for targeted email, telephone and other marketing campaigns.

Written by Pamela Topper
Updated over a week ago

Nexternal: Customer Database Segmentation Based on Order History

Use Order History Search to segment your customers for reporting as well as targeted emails, telephone campaigns, & other marketing efforts.

Written by Pamela Topper
Updated over a week ago

Nexternal: Sales Tax Rates and Reporting

Written by Pamela Topper
Updated over a week ago

Nexternal: Add VAT Tax or Sales Tax to Foreign Shipments

Written by Pamela Topper
Updated over a week ago

Nexternal: Select Sovos ShipCompliant as your Sales Tax Rate Source

Often the best choice for wineries and other alcohol beverage merchants. (Sovos ShipCompliant license required)

Written by Pamela Topper
Updated over a week ago

Nexternal: Integrate Avalara for Enhanced Sales Tax Management

Written by Pamela Topper
Updated over a week ago

Nexternal: Access your OMS from Outside the US or Canada

Unlock access to your OMS before you leave North America.

Written by Pamela Topper
Updated over a week ago

Nexternal: Vet Potentially Fraudulent Orders

Written by Pamela Topper
Updated over a week ago

Nexternal: PCI Compliance Certification

TrueCommerce/Nexternal is a certified PCI service level 1 provider (the highest level there is).

Written by Pamela Topper
Updated over a week ago

Nexternal: Policy for Review of Client Security Requests, Scans and Penetration Test Results

Written by Pamela Topper
Updated over a week ago

Nexternal: Set Up Sovos ShipCompliant Integration

For worry-free protection from beverage alcohol compliance risk, integrate with Sovos ShipCompliant.

Written by Pamela Topper
Updated over a week ago

Nexternal: Shipping Setup Introduction

Written by Pamela Topper
Updated over a week ago

Nexternal: Shipping Overrides

Written by Pamela Topper
Updated over a week ago

Nexternal: Customer Shipper Accounts

At your customer's request, ship orders on the customer's shipper account instead of your own.

Written by Pamela Topper
Updated over a week ago

Nexternal: Expected Fulfillment

Written by Pamela Topper
Updated over a week ago

Nexternal: Preferred Delivery Date Setup

If you sell gifts or food products where customers may want to specify the date of delivery, this feature is for you.

Written by Pamela Topper
Updated over a week ago

Nexternal: Set up a Turnaround Time for Pickup Orders

Written by Pamela Topper
Updated over a week ago

Nexternal: Connecting a Thermal Printer to your Order Management System

Connect and/or troubleshoot a thermal printer in the Nexternal Order Management System using JNLP.

Written by Pamela Topper
Updated over a week ago

Nexternal: Thermal Printing Troubleshooting Guide

Written by Pamela Topper
Updated over a week ago

Nexternal: Thermal Printers for Multiple Users or Multiple Locations

Written by Pamela Topper
Updated over a week ago

Nexternal: Pre-cut Adhesive Laser Shipping Label Recommendations

Written by Pamela Topper
Updated over a week ago

Nexternal: Add a Logo to Your Invoices and Packing Slips

Written by Pamela Topper
Updated over a week ago

Nexternal: Invalid Authentication Information - UPS Label Issue

Written by Pamela Topper
Updated over a week ago

Nexternal: Endicia Pass Phrase Error

What to do when you get an error message about your pass phrase.

Written by Pamela Topper
Updated over a week ago

Nexternal: Purchase Endicia Postage

Written by Pamela Topper
Updated over a week ago

Nexternal: Delete Endicia Shipping Label and Request Refund

Written by Pamela Topper
Updated over a week ago

Nexternal: Shipping Methods by Customer Type

Written by Pamela Topper
Updated over a week ago

Nexternal: Set "Stealth Postage" as the Default for USPS Shipping Labels

Written by Pamela Topper
Updated over a week ago

Nexternal: Set up a Local Delivery Option

Written by Pamela Topper
Updated over a week ago

Nexternal: Winery Setup of Custom Weight-based Ship Tables to Quote Fulfillment House Shipping Rates

Essential for wineries and other beverage merchants who utilize 3rd-party fulfillment companies.

Written by Pamela Topper
Updated over a week ago

Nexternal: Directed Fulfillment

Automate Ship-From selection based on inventory, shipping rates and time in transit.

Written by Pamela Topper
Updated over a week ago

Nexternal: FedEx One Rate

Use FedEx OneRate when fulfilling from the Nexternal platform.

Written by Pamela Topper
Updated over a week ago

Nexternal: Print out a FedEx Pick-up Manifest

Written by Pamela Topper
Updated over a week ago

Nexternal: USPS Global Express Guaranteed® (GXG) Shipping Method

Setting up Real-Time Rates for USPS Global Express Guaranteed® Shipping Method

Written by Pamela Topper
Updated over a week ago

Nexternal: Store Design Information and Preparation

Get ready for a store design or redesign with these tips and options.

Written by Pamela Topper
Updated over a week ago

Nexternal: Preparing for a Store Design – Design Choices

Understand your template options or prepare for a custom website sync or resync with this guide to your design choices

Written by Pamela Topper
Updated over a week ago

Nexternal: Display your Domain Name in the URL of Your Store Pages

Set up a CNAME domain alias to display your domain instead of nexternal.com

Written by Pamela Topper
Updated over a week ago

Nexternal: Change Desktop Cart Style from Always Onscreen to Collapsible, or Vice Versa

Written by Pamela Topper
Updated over a week ago

Nexternal: Tips & Gratuities for Online Sales

Do your customers wish to tip when placing online orders for pickup? Here's how you can offer that opportunity.

Written by Pamela Topper
Updated over a week ago

Nexternal: Google Address Autocomplete

Speed up your customers' checkout and account creation experience.

Written by Pamela Topper
Updated over a week ago

Nexternal: Set up the Recently Viewed Products Feature

Written by Pamela Topper
Updated over a week ago

Nexternal: Activate Express Order

Allow customers to quickly add multiple products to the shopping cart with a single click.

Written by Pamela Topper
Updated over a week ago

Nexternal: Activate the Buy Again Feature

Make it super easy for customers to repurchase consumable goods in your store.

Written by Pamela Topper
Updated over a week ago

Nexternal: Activate the Buy Now Feature

Written by Pamela Topper
Updated over a week ago

Nexternal: Activate the QuickShop Feature

Written by Pamela Topper
Updated over a week ago

Nexternal: Activate the Favorites List Feature

Offer your customers the ability to save items to a wish list (or favorites list) while they shop so they can easily purchase later.

Written by Pamela Topper
Updated over a week ago

Nexternal: Product Search Algorithm

Written by Pamela Topper
Updated over a week ago

Nexternal: Pull Nexternal Product Info into Your WordPress Pages

Written by Pamela Topper
Updated over a week ago

Nexternal: Place a store search box on your website

Want your customers to be able to search your Nexternal store from a website page? Use this code.

Written by Pamela Topper
Updated over a week ago

Nexternal: Display Nexternal Cart Information on Your Website Pages

Display cart information on pages not hosted by TrueCommerce/Nexternal

Written by Pamela Topper
Updated over a week ago

Nexternal: Add your Favicon to the Browser Page Tab

Written by Pamela Topper
Updated over a week ago

Nexternal: Currency Converter for your Online Store

Display foreign currencies in your online store for international shoppers.

Written by Pamela Topper
Updated over a week ago

Nexternal: Link to the "My Account" section Directly from Your Website Page

Written by Pamela Topper
Updated over a week ago

Nexternal: Store Testing Checklist

Test your store thoroughly before taking it live and presenting it to your customers. This checklist will help.

Written by Pamela Topper
Updated over a week ago

Nexternal: Set Up Subscriptions (auto-reorder)

Allow your customers to set up Auto-Ship options in your Nexternal online store.

Written by Pamela Topper
Updated over a week ago

Nexternal: Allow customers to manage their subscriptions (Auto-Ship)

Allow customers to modify their subscription orders before each auto-shipment, with subscriptions as pending orders functionality.

Written by Pamela Topper
Updated over a week ago

Nexternal: Cancel a Subscription to Stop Auto-Ship Orders

Written by Pamela Topper
Updated over a week ago

Nexternal: Expired vs. Suspended Subscriptions

Learn the difference between Expired Subscriptions and Suspended Subscriptions in the Nexternal Subscription (Auto-Ship) functionality.

Written by Pamela Topper
Updated over a week ago

Nexternal: Can Subscriptions Be Used for Clubs?

Clubs vs Subscriptions, explained.

Written by Pamela Topper
Updated over a week ago

Nexternal: Surcharges

Add itemized fees to orders (handling fee, fuel surcharge, credit card use fee, State-mandated fees like the CO Retail Delivery Fee, etc.)

Written by Pamela Topper
Updated over a week ago

Nexternal: Set up a User for the Order Management System

Written by Pamela Topper
Updated over a week ago

Nexternal: User Access Levels

Written by Pamela Topper
Updated over a week ago

Nexternal: Foundry User Access to Nexternal

Setting Foundry user access to Nexternal

Written by Anthony Hodge
Updated over a week ago

Nexternal: Using the OMS - Best Practices, Four Golden Rules

Written by Pamela Topper
Updated over a week ago

Nexternal: Archive Orders to Maximize OMS Performance

Use the order archive function to keep your OMS tidy and speedy.

Written by Pamela Topper
Updated over a week ago

Nexternal: Optimize OMS Speed by Limiting Line Items per Page

Written by Pamela Topper
Updated over a week ago

Nexternal: How to Use (and NOT use!) WYSIWYG Editors

Use WYSIWYG Editors properly to avoid editing and display problems.

Written by Pamela Topper
Updated over a week ago

Nexternal: Insert an Image While Using a WYSIWYG Editor

Written by Pamela Topper
Updated over a week ago

Nexternal: Create Quick Links to Nexternal Pages in Foundry

Specific Quick Link steps only for Nexternal users.

Written by Pamela Topper
Updated over a week ago

Nexternal: Support

Have a question about an order or other item in the Nexternal platform? Contact Nexternal Support.

Written by Pamela Topper
Updated over a week ago