Nexternal: Tips & Gratuities for Online Sales
Do your customers wish to tip when placing online orders for pickup? Here's how you can offer that opportunity.
Pamela Topper avatar
Written by Pamela Topper
Updated over a week ago

Product: Nexterna

In the context of placing online orders for pickup at a retail location, we've been asked a few times whether a shopper can add a tip when placing an order online. While there is no function built specifically to add tips to online orders, here are a couple of ways you might afford your online shoppers the ability to add a tip to their order:

1. Probably the best way to go - You could create a product called Optional Tip, and make it a "Related Product" on each of the wines. Using our Upsell Overlay feature, this item would pop up in a box when the customer clicks checkout, that says something like "May we also suggest", or "Would you like to leave a tip?", at your discretion. At that time the person could click that product to add a tip.

In this case, the Optional Tip product could be set up two ways - you could set it up with Bid Pricing so that a customer can select or fill in the tip amount (if you have buy now buttons on your site be sure it is suppressed on a bid-priced product), OR, you could create 2 -6 different optional tip options (add a $5 tip, add a $10 tip, add a $15 tip, etc.), all of which are related products and show up in the popup box, so folks could easily choose one and add it with a single click right from the popup.

2. You could create a "required" product, named Optional Tip. That product could have various optional "prices", like $0, $2, $5, $10, etc. or you could create it as a bid price item where folks fill in whatever number they want. In this case, the customer would not be able to check out without making a selection in this product, even if it's zero, and adding it to the cart.

rev. 6/24/21

Did this answer your question?