Advice and answers from the TrueCommerce Team

General Information

Information regarding Support, Self-Service Tools, Billing, and other general inquiries for TrueCommerce customers.

Foundry Platform

Basics of the Foundry platform for all users.

Transaction Manager

For Transaction Manager users, learn basic functionalities, learn how to troubleshoot some common errors, and pick up some tips and tricks along the way!

Pack & Ship

For Pack & Ship users, learn some basic functionalities and get answers to some commonly asked questions!

Nexternal

Learn about the powerful Nexternal eCommerce platform.

Account Management Portal

Learn about the customer support options provided in this portal.

Mapping Manager

Basics of Mapping Manager for all users.

Dynamics Business Central 365 (BC365)

Dynamics GP (Standard/Advance)

Dynamics GP (Enterprise)

Articles describing the integration for Dynamics GP (Enterprise) or GPE

Dynamics NAV

Intuit QuickBooks (On-Premise)

Oracle NetSuite

Sage 100

This section covers TrueCommerce's integration with various Accounting Systems/ERPs (for Transaction Manager users).

OneTime

Learn about the powerful OneTime EDI solution.

Pulse

Track your business' pulse with this powerful reporting tool.

Product Manager (PIM)

Product Manager is a cloud-based master repository, letting you collect, enrich and share product content—from images to video to tech specs to customer testimonials—with less effort and fewer resources.

Channels (Storefronts & Marketplaces)

Contains information about integrations with various channels (Shopify, Channel Advisor)

ACTIVE ALERTS

If you are seeing this category, there is an active alert out there. Check here for the latest on known issues and alerts within the TrueCommerce Foundry Platform.

EDI

Articles specifically regarding the standard of EDI

Security

This section covers topics related to Foundry rules and policies.

Troubleshooting

Miscellaneous Articles Used for Troubleshooting Assistance

IBM Sterling Gentran