Foundry (TC.NET)

Search Foundry Platform Help Materials by Subject

Foundry Platform: INDEX OF HELP TOPICS

Learn how to quickly end a Foundry session for a fellow user, if needed.

Foundry Platform: Force Boot a User to Free up Licenses

Find out what to do here if you see this prompt at log in to Foundry!

Foundry: Google Chrome update prompt

Micah A. Parker

Support

Brad Mountain

Learn the basics of the Foundry platform for all users.

Foundry Platform

What's my tenant or profile ID?  Look here!

Finding your Tenant or Profile ID

This brief article provides important details regarding clearing your browser's cache.

Foundry: Clearing Browser Cache

Did you know you can customize what you see in Foundry applications?

Foundry: Customizing Columns

Check out this article to learn how to properly log out of the Foundry Platform.

Foundry: The Logout Button

Look here for tips on using the Foundry platform like Spaces, Favorites and Quick Links.

Foundry Platform Features

In TrueCommerce, unique SKUs are required for all products and variants. This article talks about best practices for handling SKUs.

Foundry: SKU Management

General Platform Information

Need the ability to have multiple people logged into your Foundry applications? The concurrent user license is for you!

Foundry: Is it possible to have multiple users logged in at the same time?

Hitting your max of users actively logged in? Getting an error saying "unable to register session"? Learn how to avoid that problem here!

Foundry: Max Number of Users Logged In or "Unable to Register Session" Error

Foundry - [ERROR] Unable to register session for application [TrueCommerce Transaction Manager]

User Information

Let's talk about how the Foundry platform allows you to manage users and what they see.

Foundry: User Management

Why do we have Admin and Security Admin? What's the difference?

Foundry: What's a Security Administrator?

Are you getting prompted to specify your tenant when logging into the Foundry?

Foundry: How to Log into your Test vs. Production Account

See how to answer/change your security questions.

Foundry Platform: Setting Your Security Questions

Look here for instructions if you want to change or if you forgot your password.

Foundry Platform: Changing/Resetting Your Password

Datahub: Overview of User Security

Passwords and Security

Admins! Look here to see the fastest way to add a new user.

Foundry: Copy a User Record (Admin)

Giving other users the Security Admin role.

Foundry: Adding a Security Admin (Admin)

Administrative-level Users! Look here to see how to add a new user.

Foundry: Adding a New User (Admin)

Foundry: Roles Overview

This guide shows how to update this certificate without the need to contact TrueCommerce support.

Foundry SSO Certificate Update Process (Admin)

Foundry: Enable/Disable a Role (Admin)

Learn how to enable/disable an individual user.

Foundry: Enable/Disable a User (Admin)

View/Edit a list of users assigned to a role.

Foundry: Managing Users Assigned to a Role (Admin)

Foundry: Resetting a User's Password (Admin)

Use these steps when a user is locked out after too many attempts.

Foundry: Unlocking a User (Admin)

Administrator Tasks

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.