Product: Transaction Manager

Error: Unable to register session for application [TrueCommerce Transaction Manager

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Issue: When attempting to log into Transaction Manager you receive the error: 'Unable to register session for application [TrueCommerce Transaction Manager]'

Reason: The maximum number of users you can log into Foundry at a single time has been reached.

You will need to ask one of your other Team Members to log out of Foundry in order to

Select: User Name (Top Right Corner)

Select: Logout

Any Administrator User for Foundry can force a user to log out by using the End Session option located under the Security → Sessions screen to free up licenses for other users.

Navigate: Username (Top Right) → Security → Sessions

Select: User

Select: End Session

You can utilize the Buy Add-Ons portal or contact your Account Manager to discuss purchasing additional licenses

Navigate: Account Management → Buy Add-Ons

Select: Concurrent Users

rev 6/5/2025