General Information

Information regarding Support, Billing, and other general inquiries for TrueCommerce customers.

11 articles in this collection
Written by Support and Ashley Mooney

Support and Billing Questions

Who do I contact for billing questions and issues?

Questions about billing and payment? This brief article will provide the contact information you need to get your questions answered!

Written by Ashley Mooney
Updated over a week ago

How do I contact Support, create a case, or access help documentation?

Need help? We're just a click away. Learn about the options at your finger tips.

Written by Support
Updated over a week ago

General Information

TrueCommerce Rescue Calling Card

This article explains how to use the TrueCommerce Rescue Calling Card powered by LogMeIn.

Written by Support
Updated over a week ago

TrueCommerce University

Check out this article for details on how to create a TCU account!

Written by Ashley Mooney
Updated over a week ago

Does TrueCommerce utilize ANSI or ASC X12 EDI?

Setting up with a new partner and they are asking what EDI language we support? Read on.

Written by Ashley Mooney
Updated this week

Does TrueCommerce have a recommended browser?

Internet Explorer? Edge? Firefox? Chrome? Which browser does TrueCommerce recommend?

Written by Support
Updated over a week ago

Guided Tutorials

Check out this overview on the Guided Tutorials tool within the Foundry Platform!

Written by Ashley Mooney
Updated over a week ago

How to Access the Help Center (Articles) within Foundry

Need answers? The Help Center is waiting for you within the Foundry Platform.

Written by Ashley Mooney
Updated over a week ago

I am upgrading my business system. What do I need to do?

Upgrading your business system/ERP? Read more here.

Written by Support
Updated over a week ago

Is TrueCommerce Foundry Compatible with Apple Products or Linux?

Are you using an Apple product (iOS or Mac) or a Linux platform? Check out this article to understand more about what we support.

Written by Support
Updated over a week ago

Support Center

Want to learn more about our Support Center? Check it out here!

Written by Support
Updated over a week ago