General Information

Information regarding Support, Self-Service Tools, Billing, and other general inquiries for TrueCommerce customers.

14 articles in this collection
Written by Support

Self-Service Tools

Guided Tutorials

Check out this overview on the Guided Tutorials tool within the Foundry Platform!

Written by Support
Updated over a week ago

Help Articles

Need answers? Our Help Articles are waiting for you within the Foundry Platform.

Written by Support
Updated over a week ago

Support Center

Want to learn more about our Support Center? Check it out here!

Written by Support
Updated over a week ago

TrueCommerce University

Check out this article for details on how to create a TCU account!

Written by Support
Updated over a week ago

Support and Billing Questions

Critical Issues Needing Phone Support

Check out this brief article if you have an emergency or critical issue.

Written by Support
Updated over a week ago

How do I contact Support or create a case?

Need help? We're just a click away. Learn about the options at your finger tips.

Written by Support
Updated over a week ago

Who do I contact for billing questions and issues?

Questions about billing and payment? This brief article will provide the contact information you need to get your questions answered!

Written by Support
Updated over a week ago

General Information

Does TrueCommerce have a recommended browser?

Internet Explorer? Edge? Firefox? Chrome? Which browser does TrueCommerce recommend?

Written by Support
Updated over a week ago

Does TrueCommerce utilize ANSI or ASC X12 EDI?

Setting up with a new partner and they are asking what EDI language we support? Read on.

Written by Support
Updated over a week ago

Escalations

A guide on who to contact to escalate an open project or a relationship in production.

Written by Support
Updated over a week ago

I am upgrading my business system. What do I need to do?

Upgrading your business system/ERP? Read more here.

Written by Support
Updated over a week ago

Is TrueCommerce Foundry Compatible with Apple Products or Linux?

Are you using an Apple product (iOS or Mac) or a Linux platform? Check out this article to understand more about what we support.

Written by Support
Updated over a week ago

Network Issues or Outages

Want to keep up with any outages or issues? Subscribe to our Status Page!

Written by Support
Updated over a week ago

TrueCommerce Rescue Calling Card

This article explains how to use the TrueCommerce Rescue Calling Card powered by LogMeIn.

Written by Support
Updated over a week ago