Article Link: http://help.truecommerce.com/en/articles/2109271-how-do-i-contact-support-or-create-a-case

At TrueCommerce, we go beyond being just a support team. Our focus is to ensure contacting our Support Team is painless; however, with a wide variety of needs, we understand that it can seem confusing to determine where to go.

This guide is intended to provide a general overview on how you can contact TrueCommerce Support.

Account Management

Call Support


Account Management Portal

The Account Management Portal is a new feature in the Foundry Platform. Within AMP, you can download documentation, manage your open projects, and create and manage support cases.

To create a case:

  1. Click the Navigation Icon in the upper left hand corner and click Account Management.

  2. Click My Support Dashboard under Account Management, and click New Support Case.

  • As an FYI – If you don’t see Account Management, your account may not have access. Check out this article on how to have your admin grant access.


Prefer to talk to someone? Give us a call.

PLEASE READ CAREFULLY AS THE PHONE SYSTEM HAS RECENTLY CHANGED.

Want to talk directly to a technician?  Just give us a call!  We do not outsource to third parties for our support teams.  So the people you call are the real-deal and will get you taken care of.

(888) 430-4489, option 3 for Support. Listen closely to the product support options and select yours accordingly (list below for reference).

1 Microsoft Integration support
2 TC core product support (Transaction Manager, Foundry, etc.)
3 Datalliance
4 Nexternal
5 OneTime
6 RedTail
7 DiCentral

8 All other needs

If your issue is critical...

If your situation is critical or highly urgent you must call our team directly using the information above.  Case submission or chat requests will not raise attention to the urgency at the speed a phone call would.


rev: 1/11/22

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