Foundry (TC.NET)

Learn about TrueCommerce's efforts to make customer global business operations more streamlined!

TrueCommerce Globalization Updates

Rebecca Clever

Support

Micah A. Parker

View information regarding Support, Self-Service Tools, Billing, and other general inquiries for TrueCommerce customers.

General Information

Internet Explorer? Edge? Firefox? Chrome? Which browser does TrueCommerce recommend?

Does TrueCommerce have a recommended browser?

Setting up with a new partner and they are asking what EDI language we support? Read on.

Does TrueCommerce utilize ANSI or ASC X12 EDI?

This article is a guide on who you can contact to escalate an open project or a relationship in TrueCommerce Production.

Escalations

Upgrading your business system/ERP? Read more here.

I am upgrading my business system. What do I need to do?

Are you using an Apple product (iOS or Mac) or a Linux platform? Check out this article to understand more about what we support.

Is TrueCommerce Foundry Compatible with Apple Products or Linux?

Want to keep up with any outages or issues? Subscribe to our Status Page!

Network Issues or Outages

This article explains how to use the TrueCommerce Rescue Calling Card powered by LogMeIn.

TrueCommerce Rescue Calling Card

Our goal is to empower you and your team with the insights and skills necessary to achieve success.

Announcing: TrueCommerce Q&A Office Hours!

Terminology Guide

This article explores the different eLearning resources TrueCommerce has to offer, and where you can access them.

TrueCommerce: eLearning Resources

Check out this overview on the Guided Tutorials tool within the Foundry Platform!

Guided Tutorials

Need answers? Our Help Articles are waiting for you within the Foundry Platform.

Help Articles

Want to learn more about our Support Center?  Check it out here!

Support Center

Meet our very own LMS! See below for details on how to request access or log in, plus our answers to anticipated user questions.

TrueCommerce University: Overview and How to Sign Up

This article provides you with instructions on how to sign up for TCU and which courses we should explore during Pre - Implementation Phase.

Starter Customer | New Customer Guide of TrueCommerce University

In this video, we'll guide you through our comprehensive approach to getting your EDI system up and running smoothly.

Starter Customer | Implementation Process for Non - Integrated Customers

This video will guide you through how to reach support as you complete your Hypercare week.

Starter Customer | How do I contact Support in Go-live phase?

In this video, we'll explain our thorough process for setting up your EDI system smoothy.

Starter Customer | Implementation Process for Integrated Customers

TrueCommerce Foundry Training

Skylar Nguyen

Self-Service Tools

You can view your invoices and account related details in the Account Management Portal.

Transaction Manager: Billing Questions

Staying on top of payments is important. Check out this article for how to obtain your kilo-character usage!

Transaction Manager: Can I get a breakdown of the kilo-character usage on my bill?

If you are seeking information about TrueCommerce remittance or bank details, you are in the right place!

Understanding TrueCommerce Remittance or Bank Details PDF

Whenever you ask about DiCentral remittance or bank details, this article gives you an answer!

What You Need to Know about DiCentral Remittance or Bank Details PDF

What if you want to obtain a Bank Letter for your TrueCommerce account? Read this article for an understanding of how to make this request.

Requesting a Bank Letter for a TrueCommerce Account

A bank letter for DiCentral account might be needed to verify the legitimacy prior to processing any payments.

Your Go-To Guide for DiCentral Bank Letter Requests

You can update your credit card information via a link to a secure form accessible from Account Management! See below for details.

Account Management: Link to Update Your Credit Card Information

EFT Authorization Form for Automatic Withdrawals

It is important to attach Purchase Orders to Invoices. Learn why and how, below!

The Need to Add Purchase Orders to Invoices

Seeking ways to process a payment on your account with TrueCommerce? Learn when and how to proceed, below!

How to Process Payment on Your Account with TrueCommerce

What do you know about Invoice? How to make an Invoice Request in TrueCommerce? Your questions can be answered in this article!

How to make an Invoice Request?

Read on to learn how customers can make a Statement Request for their TrueCommerce account summary (Statement) effectively!

Understanding Statement Request in TrueCommerce

Want to request a W-9 True Commerce (or DIC or ECU or B2BG or DA) W-9 form, but unsure of the detailed steps? Let’s read this article now!

What do you know about W-9 PDF Documents?

Learn all about Payment Receipts to optimize your financial process and gain efficiency!

The Importance of Payment Receipt in TrueCommerce

Learn how to add or remove an email address to keep your contact info current and ensure smooth communication with your trading partners.

Updating Contact Information: Add or Remove Email Address

Quyen Nguyen

Hanh Nguyen

Billing

Check out this brief article if you have an emergency or critical issue.

Critical Issues Needing Phone Support

Here is everything you need to know about our Support policies, as well as what general Support Services includes and how to get help!

TrueCommerce: Customer Support Guide for EDI Solutions

Need help? We are just a click away! Learn about the options available at your fingertips, below.

How do I contact Support or create a case?

Questions about billing and payment? This brief article will provide the contact information you need to get your questions answered!

Who do I contact for billing questions and issues?

Support and Billing Questions

Sign up for one of our free webinars or browse our growing catalog of recorded sessions.

Webinar Series Overview

Details surrounding the upcoming free Winter webinar series for TrueCommerce users!

TrueCommerce Webinar Series: Winter 2025

The Autumn Webinar Series is upon us! Register here for our next three webinar sessions.

TrueCommerce Webinar Series: Fall 2024

Are you ready for the Summer? Register here for our next three webinar sessions!

TrueCommerce Webinar Series: Summer 2024

All the buzz surrounding the upcoming free Spring webinar series for TrueCommerce users!

TrueCommerce Webinar Series: Spring 2024

TrueCommerce Webinar Series: Winter 2024

Details surrounding the upcoming free Fall webinar series for TrueCommerce users!

TrueCommerce Webinar Series: Fall 2023

Details surrounding the upcoming free Summer webinar series for TrueCommerce users!

TrueCommerce Webinar Series: Summer 2023

Details surrounding the upcoming free Spring webinar series for TrueCommerce users!

TrueCommerce Webinar Series: Spring 2023

TrueCommerce Webinar Series: Winter 2023

TrueCommerce Webinar Series: Fall 2022

Details surrounding upcoming free webinar series for TM users!

Transaction Manager Webinar Series: Summer 2022

Anthony Hodge

Webinar Series

Find answers and get help from Intercom Support and Community Experts

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