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TrueCommerce Foundry Help Center

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General Information

General Information

View information regarding Support, Self-Service Tools, Billing, and other general inquiries for TrueCommerce customers.

Self-Service Tools

Feature Spotlight: eLearning Resources

Guided Tutorials

TrueCommerce University: Overview and How to Sign Up

Starter Customer | New Customer Guide of TrueCommerce University

Starter Customer | Implementation Process for Non - Integrated Customers

Starter Customer | How do I contact Support in Go-live phase?

Starter Customer | Implementation Process for Integrated Customers

Transaction Manager: Billing Questions

Transaction Manager: Can I get a breakdown of the kilo-character usage on my bill?

Support and Billing Questions

Critical Issues Needing Phone Support

TrueCommerce: Customer Support Guide for EDI Solutions

How do I contact Support or create a case?

Who do I contact for billing questions and issues?

General Information

Does TrueCommerce have a recommended browser?

Does TrueCommerce utilize ANSI or ASC X12 EDI?

I am upgrading my business system. What do I need to do?

Is TrueCommerce Foundry Compatible with Apple Products or Linux?

Network Issues or Outages

TrueCommerce Rescue Calling Card

Announcing: TrueCommerce Q&A Office Hours!

Webinar Series Overview

TrueCommerce Webinar Series: Winter 2024

TrueCommerce Webinar Series: Fall 2023

TrueCommerce Webinar Series: Summer 2023

TrueCommerce Webinar Series: Spring 2023

TrueCommerce Webinar Series: Winter 2023

TrueCommerce Webinar Series: Fall 2022

Transaction Manager Webinar Series: Summer 2022