Advice and answers from the Foundry (TC.NET) Team
General Information
View information regarding Support, Self-Service Tools, Billing, and other general inquiries for TrueCommerce customers.
Transaction Manager
For Transaction Manager users, learn basic functionalities, learn how to troubleshoot some common errors, and pick up some tips and tricks along the way!
Business System Integrations
This section includes articles specific to business system (ERP) integrations with TrueCommerce
Foundry Platform
Learn the basics of the Foundry platform for all users.
Mapping Manager
See the basics of Mapping Manager for all users.
EDI
Read articles specifically regarding the standard of EDI.
Guided Onboarding
This section includes articles specific to the TrueCommerce Guided Onboarding tool.
Pulse
Track your business' pulse with this powerful reporting tool.
Account Management Portal
Learn about the customer support options provided in this portal.
Channels (Storefronts & Marketplaces)
Contains information about integrations with various channels (Shopify, Channel Advisor)
OneTime
Learn about the OneTime EDI solution.
Nexternal
Learn about the Nexternal eCommerce platform.
Active Alerts
If you are seeing this category, there is an active alert out there. Check here for the latest on known issues and alerts within the TrueCommerce Foundry Platform.
Security
This section covers topics related to Foundry rules and policies.
Troubleshooting
This section includes miscellaneous articles that can be referred to for troubleshooting assistance.
IBM Sterling Gentran
TrueAuto
For TrueAuto users, learn basic functionalities, learn how to troubleshoot common errors, and pick up some tips and tricks along the way!
Pack & Ship
Shipping Module
Product Manager (PIM)
Product Manager is a cloud-based master repository, letting you collect, enrich and share product content—from images to video to tech specs to customer testimonials—with less effort and fewer resources.