Foundry (TC.NET)

Search Foundry Platform Help Materials by Subject

Foundry Platform: INDEX OF HELP TOPICS

Learn how to quickly end a Foundry session for a fellow user, if needed.

Foundry Platform: Force Boot a User to Free up Licenses

Katie Pilcher

Lindsay Renner

Support

Learn the basics of the Foundry platform for all users.

Foundry Platform

Multi-Factor Authentication: Action Required

Foundry Multi-Factor Authentication

What's my tenant or profile ID?  Look here!

Finding your Tenant or Profile ID

This brief article provides important details regarding clearing your browser's cache.

Foundry: Clearing Browser Cache

Did you know you can customize what you see in Foundry applications?

Foundry: Customizing Columns

Check out this article to learn how to properly log out of the Foundry Platform.

Foundry: The Logout Button

Look here for tips on using the Foundry platform like Spaces, Favorites and Quick Links.

Foundry Platform Features

In TrueCommerce, unique SKUs are required for all products and variants. This article talks about best practices for handling SKUs.

Foundry: SKU Management

General Platform Information

Need the ability to have multiple people logged into your Foundry applications? The concurrent user license is for you!

Foundry: Is it possible to have multiple users logged in at the same time?

Hitting your max of users actively logged in? Getting an error saying "unable to register session"? Learn how to avoid that problem here!

Foundry: Max Number of Users Logged In or "Unable to Register Session" Error

User Information

Let's talk about how the Foundry platform allows you to manage users and what they see.

Foundry: User Management

Why do we have Admin and Security Admin? What's the difference?

Foundry: What's a Security Administrator?

Are you getting prompted to specify your tenant when logging into the Foundry?

Foundry: How to Log into your Test vs. Production Account

See how to answer/change your security questions.

Foundry Platform: Setting Your Security Questions

Look here for instructions if you want to change or if you forgot your password.

Foundry Platform: Changing/Resetting Your Password

Datahub: Overview of User Security

Passwords and Security

Admins! Look here to see the fastest way to add a new user.

Foundry: Copy a User Record (Admin)

Giving other users the Security Admin role.

Foundry: Adding a Security Admin (Admin)

Admins! Look here to see how to add a new user.

Foundry: Adding a New User (Admin)

Foundry: Roles Overview

This guide shows how to update this certificate without the need to contact TrueCommerce support.

Foundry SSO Certificate Update Process (Admin)

Foundry: Enable/Disable a Role (Admin)

Learn how to enable/disable an individual user.

Foundry: Enable/Disable a User (Admin)

View/Edit a list of users assigned to a role.

Foundry: Managing Users Assigned to a Role (Admin)

Foundry: Resetting a User's Password (Admin)

Use these steps when a user is locked out after too many attempts.

Foundry: Unlocking a User (Admin)

Administrator Tasks

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

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