Nexternal

Learn about the powerful Nexternal eCommerce platform.

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215 articles in this collection
Written by Pamela Topper
Billing Methods - Credit Cards, PayPal & ACH

Nexternal: Billing Methods by Customer Type

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Written by Pamela Topper
Updated over a week ago

Nexternal: Add an Extra Charge When a Credit Card is Used to Pay for an Order

For merchants who wish to charge an extra fee for credit card payments.
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Updated over a week ago

Nexternal: How to Add a Percentage Increase to Credit Card Orders

Learn how to add an extra charge to orders when customers use a credit card.
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Updated over a week ago

Nexternal: Paypal “In Context” Express SetUp Instructions

Allow your customers to pay through PayPal instead of entering their credit card directly during checkout in your Nexternal online store.
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Updated over a week ago

Nexternal: Global Payments Integrated (formerly OpenEdge) Credit Card Processing with Decline Minimizer

Reduce credit card declines for clubs and subscriptions with Global Payments Integrated (gateway and processor).
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Updated over a week ago

Nexternal: Require the CVV Code for Credit Card Purchases

Minimize your risk of fraudulent online credit card purchases by requiring the security code from the back of the credit card.
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Updated over a week ago

Nexternal: Credit Card Authorization Options

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Updated over a week ago

Nexternal: Accept ACH Payments from Business Customers

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Updated over a week ago

Nexternal: Activate the Pay Invoices Feature

Make it easy for your customers to pay invoices online.
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Updated over a week ago

Nexternal: Notifying Customers of a Declined Credit Card

Do customers get an email when their credit card is declined?
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Updated over a week ago
Orders & Order Processing

Nexternal: Split Order Processing

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Updated over a week ago

Nexternal: Additional Notification Recipients

Help your customers inform others of their order activity.
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Updated over a week ago

Nexternal: Archiving and Unarchiving Orders

Remove old orders from view, but not from the database, so your OMS stays tidy and fast.
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Updated over a week ago

Nexternal: Order Processing Overview

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Updated over a week ago

Nexternal: Order Processing - Mark your Orders as Shipped or Picked Up

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Updated over a week ago

Nexternal: Batch Process Orders, Credit Cards and Shipping Labels in the Nexternal OMS

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Updated over a week ago

Nexternal: Tracking Item Lot Numbers and Serial Numbers

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Nexternal: Manually Place an Order in Your Order Management System

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Updated over a week ago

Nexternal: New Order Import Guide to Import Orders in Bulk

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Updated over a week ago

Nexternal: Place an Order (or bulk orders) in the Order Management System

Enter phone, fax, mail, spreadsheet and other orders received through channels other than your online store, into Nexternal
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Updated over a week ago

Nexternal: Convert an Order from Pickup to Ship and Charge the Shipping

Need to ship an order that was placed for Pickup? Look here.
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Written by Pamela Topper
Updated over a week ago

Nexternal: Convert an Order from Ship to Pickup and Reverse the Shipping Charges

Is a customer going to pick up an order that was originally placed for shipping? No problem, here's how to manage it.
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Written by Pamela Topper
Updated over a week ago
Point of Sale

Nexternal Engage: Activate a Free Trial

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Written by Pamela Topper
Updated over a week ago

Nexternal Engage: User Guide & Optional Hardware for Engage

Complete User Guide for the TrueCommerce Engage Point of Sale System
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Updated over a week ago

Nexternal Engage: Tips and Gratuities in Engage POS

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Updated over a week ago

Nexternal Engage: Change the Default Display Order of Products in a Category in Engage POS

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Updated over a week ago

Nexternal Engage: Capture a Signature and Update Order Status in Engage for Pickup Orders.

TrueCommerce Engage can be used as a full Point of Sale system or simply as a means to facilitate pickup orders and related activities.
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Written by Pamela Topper
Updated over a week ago

Nexternal Engage: Set Up the Walker Bluetooth Card Reader for Use with Global Payments Integrated (formerly OpenEdge) & Engage Point of Sale

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Updated over a week ago

Nexternal Engage: Generate an X or Z Report in TrueCommerce Engage POS

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Updated over a week ago

Nexternal Engage: Disconnect and ReConnect your Square Payment Processor in Engage POS

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Updated over a week ago

Nexternal Engage: Hide Pickup Option in Desktop and Mobile with CSS

When you need to activate pickup for Engage POS, but you don't want to offer pickup in your Online Store, follow these steps.
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Updated over a week ago

Nexternal: Microworks POS/Nexternal Integration Setup Guide

Download the checklist of OMS settings and other requirements to implement the Nexternal/Microworks Point Of Sale integration.
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Updated over a week ago

Nexternal: VinNOW Point of Sale Integration Setup Guide

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Updated over a week ago
Products

Nexternal: Create a Product

Products can be created manually, with an import spreadsheet, or via XML. Learn how.
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Updated over a week ago

Nexternal: Basic Product Setup, Video Training

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Updated over a week ago

Nexternal: Set up Product Attributes (Variations)

For products that come in multiple sizes, colors or other variations.
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Updated over a week ago

Nexternal: Set Up Product Discounts on the Product Level

The most popular and most flexible discounting method available in the OMS.
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Updated over a week ago

Nexternal: Pricing Structures & Product Discounting - Complete User Guide

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Updated over a week ago

Nexternal: Add a PDF link to a Product Description

Learn how to add a PDF link to any WYSIWYG field in the Nexternal Order Management System.
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Updated over a week ago

Nexternal: Add a Product to Multiple Categories

Want the same product to show up in multiple categories in your Nexternal online store? Here's how.
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Written by Pamela Topper
Updated over a week ago

Nexternal: Set Up Products Sold in Increments

If you sell your product by the pallet, 3-pack, or other increment, these are your options for product set up.
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Updated over a week ago

Nexternal: Set up Product Pickup Options

To set up products for pickup, use these instructions.
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Updated over a week ago

Nexternal: Set up Related Products & Upsell Overlay

Cross-sell effectively with a suggested items display on each product detail page, and a popup suggestion to add products before checkout.
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Updated over a week ago

Nexternal: Change the Display Order of Products in your Online Store

Change the Order in Which Your Products Appear on the List Page of Your Nexternal Online Store
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Updated over a week ago

Nexternal: Product Filter Display

Product filtering provides your customers with the ability to quickly find what they seek.
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Updated over a week ago

Nexternal: Embed a Vimeo-Hosted Video into a Product Description

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Updated over a week ago

Nexternal: Embed a YouTube-Hosted Video into a Product Description

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Updated over a week ago

Nexternal: Make your Embedded Videos "Fluid" on Mobile Devices

Ensure that the width of your embedded videos adjust/respond to the screen size of the user’s mobile devices
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Updated over a week ago

Nexternal: Create Product Pages that Sell

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Updated over a week ago

Nexternal: Update Existing Products in Bulk with an Import Spreadsheet

Update multiple existing products all at once.
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Updated over a week ago

Nexternal: California Prop 65

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Updated over a week ago
Reporting & Database Segmentation

Nexternal: Find all Orders that Applied a Specific Coupon Code

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Written by Pamela Topper
Updated over a week ago

Nexternal: DashBoard Plus iPhone App

Instant iPhone dashboard reporting - cha ching!
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Updated over a week ago

Nexternal: Find Total Sales for a Specified Date Range

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Updated over a week ago

Nexternal: Create a report to show re-order statistics; percent or number of customers that placed more than one order

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Updated over a week ago

Nexternal: Find Customers Who Have Ordered From a Specific Category During a Specific Time Frame

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Updated over a week ago

Nexternal: Track Cost of Goods Sold (COGs) to Generate a Profit Report

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Updated over a week ago

Nexternal: How to Find Customers Who Have Purchased Only Once Within a Specified Timeframe

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Updated over a week ago

Nexternal: Create A Report That Shows How Frequently A Customer Ordered Products And How Much Revenue Was Generated From Their Orders

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Updated over a week ago

Nexternal: Run a Report on Number of Products Shipped During a Specific Time Period

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Updated over a week ago

Nexternal: Find “First Time” Purchasers for a Certain Time Frame

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Updated over a week ago

Nexternal: Optimize your Order Processing and Reporting in Nexternal with Order Tagging

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Updated over a week ago

Nexternal: Find Customers Who Have Not Ordered Within the Past Year

Use Order History Search to segment your customer base for targeted email, telephone and other marketing campaigns.
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Written by Pamela Topper
Updated over a week ago

Nexternal: Customer Database Segmentation Based on Order History

Use Order History Search to segment your customers for reporting as well as targeted emails, telephone campaigns, & other marketing efforts.
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Written by Pamela Topper
Updated over a week ago
Shipping, Label Printing, Pickup & Local Delivery

Nexternal: Shipping Overrides

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Written by Pamela Topper
Updated this week

Nexternal: Expected Fulfillment

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Updated over a week ago

Nexternal: Customer Shipper Accounts

At your customer's request, ship orders on the customer's shipper account instead of your own.
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Updated over a week ago

Nexternal: Pre-cut Adhesive Laser Shipping Label Recommendations

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Updated over a week ago

Nexternal: Add a Logo to Your Invoices and Packing Slips

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Updated over a week ago

Nexternal: Endicia Pass Phrase Error

What to do when you get an error message about your pass phrase.
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Updated over a week ago

Nexternal: USPS Global Express Guaranteed® (GXG) Shipping Method

Setting up Real-Time Rates for USPS Global Express Guaranteed® Shipping Method
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Updated over a week ago

Nexternal: Shipping Setup Introduction

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Updated over a week ago

Nexternal: Connecting a Thermal Printer to your Order Management System

Connect and/or troubleshoot a thermal printer in the Nexternal Order Management System using JNLP.
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Written by Pamela Topper
Updated over a week ago

Nexternal: Thermal Printing Troubleshooting Guide

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Updated over a week ago

Nexternal: Invalid Authentication Information - UPS Label Issue

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Updated over a week ago

Nexternal: Delete Endicia Shipping Label and Request Refund

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Updated over a week ago

Nexternal: Preferred Delivery Date Setup

If you sell gifts or food products where customers may want to specify the date of delivery, this feature is for you.
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Written by Pamela Topper
Updated over a week ago

Nexternal: Set up a Turnaround Time for Pickup Orders

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Updated over a week ago

Nexternal: Set "Stealth Postage" as the Default for USPS Shipping Labels

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Updated over a week ago

Nexternal: Set up a Local Delivery Option

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Updated over a week ago

Nexternal: Purchase Endicia Postage

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Updated over a week ago

Nexternal: Winery Setup of Custom Weight-based Ship Tables to Quote Fulfillment House Shipping Rates

Essential for wineries and other beverage merchants who utilize 3rd-party fulfillment companies.
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Written by Pamela Topper
Updated over a week ago

Nexternal: Directed Fulfillment

Automate Ship-From selection based on inventory, shipping rates and time in transit.
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Updated over a week ago

Nexternal: Thermal Printers for Multiple Users or Multiple Locations

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Updated over a week ago

Nexternal: Print out a FedEx Pick-up Manifest

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Updated over a week ago

Nexternal: FedEx OneRate

Use FedEx OneRate when fulfilling from the Nexternal platform.
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Updated over a week ago
Store Design, Mechanics & Testing / Site Sync / Store URL

Nexternal: Change Desktop Cart Style from Always Onscreen to Collapsible, or Vice Versa

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Updated over a week ago

Nexternal: Tips & Gratuities for Online Sales

Do your customers wish to tip when placing online orders for pickup? Here's how you can offer that opportunity.
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Updated over a week ago

Nexternal: Google Address Autocomplete

Speed up your customers' checkout and account creation experience.
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Updated over a week ago

Nexternal: Product Search Algorithm

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Updated over a week ago

Nexternal: Set up the Recently Viewed Products Feature

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Updated over a week ago

Nexternal: Activate the Buy Again Feature

Make it super easy for customers to repurchase consumable goods in your store.
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Updated over a week ago

Nexternal: Activate the Buy Now Feature

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Updated over a week ago

Nexternal: Activate the QuickShop Feature

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Updated over a week ago

Nexternal: Activate Express Order

Allow customers to quickly add multiple products to the shopping cart with a single click.
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Updated over a week ago

Nexternal: Store Design (Site Sync) Information and Preparation

Get ready for a store design or redesign with these tips and options.
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Updated over a week ago

Nexternal: Preparing for a Store Design Sync – Design Choices

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Updated over a week ago

Nexternal: Pull Nexternal Product Info into Your WordPress Pages

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Updated over a week ago

Nexternal: Activate the Favorites List Feature

Offer your customers the ability to save items to a wish list (or favorites list) while they shop so they can easily purchase later.
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Updated over a week ago

Nexternal: Place a store search box on your website

Want your customers to be able to search your Nexternal store from a website page? Use this code.
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Updated over a week ago

Nexternal: Display Nexternal Cart Information on Your Website Pages

Display cart information on pages not hosted by TrueCommerce/Nexternal
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Updated over a week ago

Nexternal: Display your Domain Name in the URL of Your Store Pages

Set up a CNAME domain alias to display your domain instead of nexternal.com
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Updated over a week ago

Nexternal: Add your Favicon to the Browser Page Tab

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Updated over a week ago

Nexternal: Store Testing Checklist

Test your store thoroughly before taking it live and presenting it to your customers. This checklist will help.
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Updated over a week ago

Nexternal: Currency Converter for your Online Store

Display foreign currencies in your online store for international shoppers.
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Updated over a week ago

Nexternal: Link to the "My Account" section Directly from Your Website Page

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Written by Pamela Topper
Updated over a week ago