Product: Nexternal, Engage iPad POS

Article Link: http://help.truecommerce.com/en/articles/4530829-nexternal-engage-user-guide-optional-hardware

TrueCommerce Engage is our iPad point of sale and clienteling application available in the iTunes store. Visit this page for a list of benefits offered by this powerful application.

In a nutshell, with our fully-integrated TrueCommerce Engage POS solution, merchants can take orders anywhere, indoors and outdoors, view and update customer data, and view customer purchase history—all from an iPad or iPad mini. New POS orders flow into your Nexternal Order Management System (OMS) automatically and in real-time, so you get all the benefits of a unified database with consolidated order, customer, and product data across all your channels.

Download the comprehensive Engage User Guide here.

Credit Card Processing:

To use a single payment processor for both your Nexternal OMS and Engage, we recommend Global Payments Integrated (formerly Openedge) with Decline Minimizer, which is integrated with both systems. To sign up for Global Payments Integrated, please contact your Implementation Specialist if you are setting up your Nexternal store, or, if you are already live please contact Support as directed at the top of the Settings section in your OMS. Although you can sign up here, we recommend going through a Nexternal contact in order to receive Decline Minimizer for free and to ensure you are working with contacts knowledgeable about the Nexternal/Global Payments Integrated integration.

Or you may use Square payment processing. If you do not already have an account with Square, you can sign up here. However, decline minimizer is not available with the Square option. When your account is configured with Square, download the Square register app and install it on your iPad(s).

To set up the Walker Bluetooth Card Reader for use with Global Payments Integrated Payment Processing & Engage, please reference this article.

Required Operating System:

Users' iPads need to be running on iOS10 or newer. We recommend always working on the latest OS unless it has only been out for a few days or less.

Optional Hardware:

Thermal Receipt Printer

Various

Cash Drawer

Bar Code Scanner

Any Bluetooth-enabled laser scanner that works with an iPad should work with the Engage App.

NOTE:

  • You must turn on "pickup" for any product that you would like to see in the Engage app on the iPad.

  • If you do not want pickup showing in your online store, you may follow these directions to hide it in your online store, or a design engineer can hide the pickup options in the online store using CSS (fees apply to design engineer time).

rev: 10/15/21

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