Please note that for security reasons, TrueCommerce employees cannot reset OMS user passwords. This must be done by an Administrator User set up by the merchant. Therefore, we strongly recommend that every merchant set up this reset feature immediately, so each OMS user will be self-sufficient and can easily reset their forgotten password on their own.
How it works.
Setting up the user password reset feature is simple and quick, and can be performed by anyone with an Administrator user access level to a Nexternal order management system (OMS). Once set up, a "forgot password" link will show up on the Nexternal OMS log in page. If clicked, the user will be prompted to answer one or more pre-set security questions, and a temporary password will be issued via email. When they log in with the temporary password, they will be prompted to reset their password.
For a complete demonstration of how this feature works, watch this 2.5 min video (note the login page now looks different, but the functionality is the same):
To jump right to set up, follow the Guided Tutorial called "Set Up Nexternal User Password Reset". Setup shouldn't take more than 5 minutes. (Guided Tutorials are accessed separately from the Support Center in Foundry, through the link to Guided Tutorials in the system navigation. In the legacy standalone version of Nexternal they can be accessed through the Guided Tutorials link in the left navigation.)
What makes a good security question?
When setting up questions for this user password reminder functionality, merchants should be mindful to set up questions that apply to everyone and for which each user will have a unique and easy-to-remember answer. Questions are best if the answers are finite and don’t change over time (for instance, a user’s favorite color could be green today, and red next year, but the name of the person you first kissed never changes.) Questions should not ask for information that is commonly found on social media or other sites, or information that is easily researched.
For your convenience, here is a list of sample questions that generally meet these parameters and typically work well for this purpose. You may select from these or use your own.
What was your High School mascot?
What street did you live on when you were 10 years old?
What was the make of your second car?
What was the model of your first car?
What was your first pet’s name?
What is the name of your elementary school?
What is the last name of the first person you kissed?
What is the first name of your best friend in High School?
What was your childhood nickname?
In what city or town did your parents meet?
In what town did you celebrate New Year’s Eve in 2018?
Which web browser do you use most often?
What is your maternal grandmother’s maiden name?
In what town were you when you first heard about 9/11?