IMPORTANT: If you need to submit or manage a support case refer to the Account Management Portal (AMP) instead.
This is your first option when seeking quick support. Open up the Support Center panel in Foundry to get the answers you need, without leaving the platform.
Accessing the Support Center
Launch the Support Center panel by clicking the support badge on the bottom right corner of the screen. It is also the first option when you select the ? Help dropdown menu on the Foundry header bar.
Status Monitor
The Support Center includes a live status monitor to notify customers whenever there are system issues, outages, or scheduled maintenance.
Self-Service Options
There are two ways to get help from this panel. First, for quick help on any of our products and services, click Ask a question.
This activates Truedi, our powerful AI assistant (chatbot), which taps into the knowledge base to generate smart interactive responses, step-by-step instructions, troubleshooting dialogs, next steps and more.
If you prefer to read help articles in full, you can look for topics by keyword using the Search for help option.
Info Bar
Some additional support options and controls are available across the bottom of the panel.
Home | Clear retrieved search content and reset to original panel options. |
Messages | Access Support Center messages and notifications. |
News | View recent posts from your TC.Net team. |
Help | Explore article collections in the knowledge base. |
See Also
rev: 04/24/26