Product(s): N/A (TrueCommerce Accounts Receivable information)
Article link: https://help.truecommerce.com/en/articles/12617410-truecommerce-accounts-receivable-payment-portal-faqs
TrueCommerce is excited to introduce our new Payment Portal, designed to make it easier and faster to pay your invoices online. In this article, we have provided a brief video walk-through along with some common questions and answers to help you get started.
Click the Play button for the video, below, to learn how to pay your Invoice(s) quickly and easily with no login required using the Payment Portal.
What is the Payment Portal?
The Payment Portal is an online tool that allows you to view and pay your open invoices quickly and securely by credit card.
How do I access the Payment Portal?
You can access the portal by clicking the link provided on your invoice or by visiting https://pay.truecommerce.com. While you will not need to login, you will need your Payment ID and Invoice #. Enter these into the fields provided, then click the Search button.
Here are the steps to follow next:
1. Select the Invoices you want to pay. All available open invoices will display. Closed or paid invoices will not appear. To display a specific invoice, click View, then select the checkboxes under the Pay Invoices column to pay (You can select one invoice or multiple invoices for one payment.
2. Enter the contact information. In the Your Details section, type in your First/Last Name, Email, and Telephone number and then enter the Payer Details for the company. Check the box to accept the Terms and Conditions, then click Proceed to Payment.
3. Enter the payment information. Type in your payment information--including credit card number, expiration information, and security code--then click Pay.
What is my Payment ID and where do I find it?
Your Payment ID is a unique code listed on your invoice. You will use this ID (and your Invoice #) to securely look up your open invoices and make payments online.
What types of payment are accepted?
The portal currently accepts credit card payments (Additional payment options may be added in the future).
Do I need to create an account or password?
No account or password is needed! Simply enter your Payment ID and Invoice # to view and pay your invoices - it is that easy.
Will I receive a confirmation after making a payment?
Yes, you will receive an on-screen confirmation immediately after submitting your payment. A confirmation email will also be sent to you for your records.
How long does it take for my payment to be applied?
Payments are typically applied to your account within 72 hours.
What if I accidentally make a payment in error?
Double-check your payment amount before submitting. If you believe a payment was made in error, contact our Accounts Receivable team at [email protected] as soon as possible for assistance.
Can I see all my invoices in the portal?
You can view all open invoices associated with your Payment ID. Closed or paid invoices will not appear.
I paid my invoice but it still shows pending on the portal. Why?
It may take up to 72 hours to fully post and clear to your account. Once cleared, the invoice will be removed.
The invoice I am trying to pay is grey and does not let me submit payment. Why?
Your invoice is pending payment and cannot be paid again. If you believe this to be an error, contact Accounts Receivable at [email protected].
Where on my invoice can I find the link to the payment portal, my invoice # and my Payment ID?
Who can I contact if I need help?
If you have any questions or issues using the Payment Portal, reach out to our Accounts Receivable team at [email protected].
rev. 10/23/2025