Product: Foundry platform
Article link: https://help.truecommerce.com/en/articles/13512077-truecommerce-billing-how-to-request-deactivation
TrueCommerce takes your privacy seriously and understands that sometimes you want to change or need to move on. You have the option to request deactivation and all associated data within the terms of your contract.
Important Notes When Requesting Deactivation
Before submitting a deactivation account request, you should read these points carefully, because the process is irreversible:
Once processed, deletion begins immediately and cannot be reversed.
Deactivation permanently removes access to your Foundry platform account.
All associated billing, subscription, and service activity may be affected.
Ensure you have downloaded or saved any information you may still need.
Any remaining subscription balance or contractual obligations may still apply depending on your agreement.
How To Request Deactivation within Foundry
It is important to recognize the significance of your decision to deactivate your account. The deactivation terms, outlined in your contract with TrueCommerce, entail certain responsibilities and consequences that must be carefully considered. If you have made the decision to proceed with deactivation, follow these steps:
Review your contract.
Review your contract to understand the specific terms regarding deactivation.
Look for sections related to cancellation policies, notice periods (commonly 60 days), and any other obligations you may have.
If you need assistance in locating this information, your Account Manager can help.
Contact your Account Manager or Sales Representative.
Reach out to your assigned Account Manager. They can provide personalized support, guidance, and address any questions you may have about the deactivation process.
If you are unsure who your Account Representative is, check out this article.
Complete the termination/deactivation request form.
Your Account Manager will share the Deactivation Request Form with you.
Fill it out with the following required information:
Your full name and business name
The email address, other important information associated with your Foundry account
The reason for deactivation
Feedback to help us improve our partner’s experience (this is optional)
A confirmation of identity to authorize the request
Carefully review all the information you entered for accuracy.
NOTE: An error in your submission could delay the deactivation process.
Submit the Form.
After confirming that the details are correct, submit the form.
You will receive an on-screen confirmation of successful submission.
Receive confirmation from Your Account Manager.
After submission, expect an email confirmation from your Account Manager indicating that your deactivation request is being processed.
Processing may take a few business days, depending on your account type.
Await the completion of the deactivation process.
Once your deactivation request has been processed, you will receive another email confirming that the process is complete.
At this point, your account and all associated data will be permanently deleted.
What to Do If You Encounter Issues
If you are still experiencing difficulties during the deactivation request process or have questions regarding how the deactivation may affect your billing, data retention, or subscription term, your Account Manager is there to help. They will review your situation, confirm your account details, and help clarify any confusion regarding the deactivation terms and conditions outlined in your contract. They can also coordinate with Billing or Technical Support if further action is required.
By following the guidance provided in this article, you can ensure that your deactivation request is handled smoothly and your partnership with TrueCommerce is concluded in full compliance with Foundry policies.
rev: 1/26/2026