Your answers are just a mouse click away. Ask Truedi to tap into our AI-powered knowledge base for quick how-to solutions and explore the full suite of documentation, training courses, and tutorials outlined below.

This powerful AI assistant (chatbot) is available 24-7 to help you get the answers you need without leaving the Foundry platform. You can access Truedi by clicking the Support Center badge in the lower‑right corner of the Foundry screen and then selecting Ask a Question.

About this Resource: Designed to streamline the TrueCommerce Support Center, this generative AI tool responds immediately to your text inquiries. It explores our complete knowledge base of documentation, support notes and communications delivering instant, relevant self‑service support with interactive prompts, instructions, visuals, and troubleshooting tips & tricks.

TrueCommerce University (TCU) is our free eLearning hub for training courses on Transaction Manager and other products, platforms and integrations.

About this Resource: While TCU is an excellent resource for new users, our course library covers a wide range of entry-level, advanced, and administrator topics. Content may comprise short videos, self-guided courses, and multi-stage curriculum with quizzes and exams.

Refer to this article about TrueCommerce University. To access the TCU login page or create a new account, go to truecommerceuniversity.com. From Foundry, select the ? Help dropdown menu on the header bar, and then click University.

The TrueCommerce knowledge base serves many purposes, for product or feature descriptions, quick instructions, troubleshooting assistance, support content, workarounds, and supplements to training and demo recordings.

About this Resource: Articles in the knowledge base cover details that might not fit with our conventional user guides and training. They can take the form of a standalone piece, providing a quick answer to a frequently asked question, or be part of a complete series of solutions with cross-references to other articles and more in-depth eLearning resources.

Refer to this article for more about Help Articles. To access the Help Articles launch page, go to help.truecommerce.com. From Foundry, select the ? Help dropdown menu on the header bar, and then click Help Articles. They can also be accessed via the Support Center Search for Help button.

All of our products are equipped with searchable online help (user guides) that you can access from anywhere in the application.

About this Resource: The user guides provide end-to-end documentation on product features and functionality, instructional content, reference material, examples, and links to other resources.

To access documentation in Foundry, select the ? Help dropdown menu on the header bar, click User Guides, and then select the user guide for the product in question.

Guided Tutorials are designed to help you perform clearly defined tasks by walking you through a sequence of highlighted steps in real time within the application itself.

About this Resource: When you launch a Guided Tutorial, it immediately directs you through the application, shifting focus to each menu item, button and text box required to accomplish the intended task. Steps can include built-in tooltips and links to related documentation.

Refer to this article for more details. To access the list of Guided Tutorials in Foundry, select the ? Help dropdown menu on the header bar, and then click Guided Tutorials to look for topics under How can we help you?

TrueCommerce present free webinars covering various product features, services, strategies and best practices, with attendee Q&A and easy online registration.

About this Resource: Once the dates are posted (emailed) you can sign up for any webinar subject of your choosing. Not available for the live presentation? No problem! Every session is recorded, cataloged and searchable in help.truecommerce.com for future access.

Refer to this article about the TrueCommerce Webinar Series. To browse recordings by series, go to All Collections > General Information > Webinar Series.

Rev: 04/21/26