This presentation focuses on TrueCommerce's layered support ecosystem, showing how users can quickly find answers, build expertise, and balance self‑service with direct customer support for critical issues. It takes a closer look at convenient in‑platform learning tools such as the Truedi chatbot, Help Center, Guided Tutorials, and online user guides. It highlights TrueCommerce University (TCU) as a structured learning platform for building deeper product knowledge through courses, webinars, and certifications. A live walkthrough demonstrates how users can navigate the TCU dashboard, enroll in courses, track progress, and access additional resources.

The session concludes with a discussion on best practices, how and when to escalate issues to customer support

Session: Spring 2026

rev: 4/16/26