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General Information

View information regarding Support, Self-Service Tools, Billing, and other general inquiries for TrueCommerce customers.

Transaction Manager

For Transaction Manager users, learn basic functionalities, learn how to troubleshoot some common errors, and pick up some tips and tricks along the way!

Business System Integrations

This section includes articles specific to business system (ERP) integrations with TrueCommerce

Foundry Platform

Learn the basics of the Foundry platform for all users.

Mapping Manager

See the basics of Mapping Manager for all users.

EDI

Read articles specifically regarding the standard of EDI.

Guided Onboarding

This section includes articles specific to the TrueCommerce Guided Onboarding tool.

Pulse

Track your business' pulse with this powerful reporting tool.

Account Management Portal

Learn about the customer support options provided in this portal.

Channels (Storefronts & Marketplaces)

Contains information about integrations with various channels (Shopify, Channel Advisor)

OneTime

Learn about the OneTime EDI solution.

Nexternal

Learn about the Nexternal eCommerce platform.

Active Alerts

If you are seeing this category, there is an active alert out there. Check here for the latest on known issues and alerts within the TrueCommerce Foundry Platform.

Security

This section covers topics related to Foundry rules and policies.

Troubleshooting

This section includes miscellaneous articles that can be referred to for troubleshooting assistance.

IBM Sterling Gentran
TrueAuto

For TrueAuto users, learn basic functionalities, learn how to troubleshoot common errors, and pick up some tips and tricks along the way!

Pack & Ship
Shipping Module
Product Manager (PIM)

Product Manager is a cloud-based master repository, letting you collect, enrich and share product content—from images to video to tech specs to customer testimonials—with less effort and fewer resources.