Article Link: https://help.truecommerce.com/en/articles/6191193-escalations
How to Escalate
TrueCommerce is dedicated to the quality of our service to your organization during your Implementation. In the event that you need to escalate to one of the TrueCommerce Delivery Team Leaders, we encourage you to reach out so we can address appropriately.
The TrueCommerce Client Delivery Team is focused on New Customer Implementations, as well as customers migrating to new Business Systems or adding on new partner connections.
All production issues should be escalated to the TrueCommerce Support Management Team.
We encourage you to use the below email where our Leadership team can review your issue and route appropriately within the organization:
Services Organizational Structure:
Kristen Puluso – VP, North America Delivery Team
Tony El. Hajj – Director, PMO
Chris McCurdy – Director, Enterprise Implementations
Tanner Soller – Director, Major Market Implementation
Jessica Miller – Manager, Emerging Market Implementation
Stacie McGee – Manager, Add-on Implementations
Nate Bousquet – Manager, B2B Implementations
Related articles:
Submit and Manage Support Tickets
rev: 7/29/22