Article Link: https://help.truecommerce.com/en/articles/6191193-escalations

How to Escalate

TrueCommerce is dedicated to the quality of our service to your organization during your Implementation. In the event that you need to escalate to one of the TrueCommerce Delivery Team Leaders, we encourage you to reach out so we can address appropriately.

  • The TrueCommerce Client Delivery Team is focused on New Customer Implementations, as well as customers migrating to new Business Systems or adding on new partner connections.

  • All production issues should be escalated to the TrueCommerce Support Management Team.

We encourage you to use the below email where our Leadership team can review your issue and route appropriately within the organization:

[email protected]

Services Organizational Structure:

Kristen Puluso – VP, North America Delivery Team

Tony El. Hajj – Director, PMO

Chris McCurdy – Director, Enterprise Implementations

Tanner Soller – Director, Major Market Implementation

Jessica Miller – Manager, Emerging Market Implementation

Stacie McGee – Manager, Add-on Implementations

Nate Bousquet – Manager, B2B Implementations

Related articles:

Who is my Account Manager?

Submit and Manage Support Tickets

rev: 7/29/22

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