Product: Transaction Manager, EDI
Article link: https://help.truecommerce.com/en/articles/14539106-webinar-edi-document-rejections-part-1
About this Webinar
This session explains the most common reasons for EDI document rejections and how they are addressed in Transaction Manager. It highlights the causes such as missing or incorrect data, version mismatches, and ASN structure issues and demonstrates how rejections are reported through EDI 824s, EDI 864s, negative 997s, and partner notifications. Users are shown how to locate rejected transactions using red X indicators in the Sent folder and how to investigate issues by searching for EDI segments, elements, or values within a transaction. This includes how to distinguish one‑time errors from recurring issues that may require updates to ERP integrations, mappings, item catalogs, or templates to prevent future rejections.
Q&A topics include notification limitations, filtering rejected transactions, reverse‑lookup of segments from red X errors, purchase order acknowledgements (855s), and best practices for collaborating with trading partners and TrueCommerce Support.
Additional Content
Session: Winter 2024
rev: 4/10/26