Product: Transaction Manager
Error: Transaction Manager could not connect to your Business System
Issue: When attempting to perform an Integrated Action such as an Import or an Export with your Business System you are greeted with an error messaged indicating Transaction Manager could not connect with your system.
Reason: TrueCommerce utilizes the Integration Service in order to pass data between your Business System and Transaction Manager. However it was unable to locate the service when attempting to reach out.
Solution - Restarting the Integration Service
If you've been successfully importing and exporting to your Business System for a while but all of the sudden received this error then most likely you probably just need to restart your Integration Service in order to restore connectivity
Solution - Setting Yourself to Option 3 for Cloud Integrations
If you're not familiar with the Integration Service and you've been utilizing a Cloud Based Business System such Acumatica, Microsoft Dynamics 365 Business Central, NetSuite, or Sage Intacct you may just need to set your Integration Settings to Option 3 which is for Cloud based systems
Solution - Adjust your Integration Service ID
If your machine is a basic workstation - but you've configured the Integration Service to run off of another machine you may need to simply set your Service ID to match that of your Scheduler Machine so that your user leverages the installed version of the Integration Service from the Scheduler Machine rather than attempting to do it locally
Solution - Adjust your Integration Port
Alternatively, if your machine is a basic workstation and using our Legacy Integration Service (Option 1) you may need to adjust your Port configuration within Transaction Manager to ensure it matches what's configured for your Integration Service
Solution - Installing/Updating the Integration Service
If none of the above options worked - you may need to update the Integration Service if it hasn't been updated in a while, or if this is a new client machine that is not using a Scheduler Machine you may need to install the service.
It's recommended that you contact Support prior to updating the Integration Service in order to confirm that you've properly backed up any existing Integration DLLs to prevent delays in restoring your system's connection
rev 2/6/2024