Product(s): Foundry platform, Transaction Manager, Account Management, Pulse
MFA enablement by Administrator
Administrator users can enable or enforce Multi-Factor Authentication (MFA) across their organization and monitor enrollment status within the TrueCommerce Foundry platform. They can also reset the MFA settings for locked-out, non-Administrator end users.
IMPORTANT: You MUST be an Administrator to access the Security > User and Roles settings within Foundry.
Administrators must take the initial steps to enable MFA for their organization, as it will not be automatically activated for every customer.
To activate it for your team, follow the steps under MFA for Roles, below. Note that the MFA for Roles section assumes that Roles and their Permissions have already been established for your organization within the Foundry platform.
It is also important to check to see if an update is necessary to your contact information in Foundry, including your email address and phone number. CLICK HERE for instructions on how to do this.
MFA for Roles
CLICK HERE to view a brief video on how to enable MFA for the 'Everyone' Role within Foundry.
Administrators can follow these steps to enable MFA within Foundry for Roles across their organization:
Within Foundry, click on your name in the top right of the screen, then select Settings > Security > Users and Roles.
On the Users and Roles page, click the Roles tile.
The Roles page displays with all of the organization-wide role Descriptions. To Enable MFA for all users, select the 'Everyone' role by clicking on its row to highlight it.
Click the Update MFA on the action bar, then select Enabled from the drop-down.
The 'Everyone' role will auto-update to Enabled on selection.
MFA for Users
Administrators can follow these steps to enable MFA within Foundry for Users in their organization:
Within Foundry, click on your name in the top right of the screen, then select Settings > Security > Users and Roles.
On the Users and Roles page, click the Users tile.
The Users page displays with all Users in your organization. The MFA Enabled column will show which users are Enabled, Disabled, or Inherited for MFA.
Note that a Disabled (or locked) user will display with a red x indicator next to their name on the Users page.
Click on a specific user, then click Edit to open their user card and establish their MFA setting.
Make your changes under the General tab, then click Submit.
NOTE: If a user's account is locked, an Administrator can check that user's box on the User's page to select it, then click the Unlock User button. The user should then be able to log in with MFA.
Should you have questions or need further assistance after reviewing how to enable MFA, contact our Support team.