Product(s): Foundry platform, Transaction Manager, Account Management, Pulse
Article link: https://help.truecommerce.com/en/articles/12578682-foundry-the-mfa-end-user-experience
The End User experience
The End User (non-Administrator) in the TrueCommerce Foundry platform can provide their email address to receive a one-time authentication code or scan a QR code via an Authenticator app on their electronic device to log in to Foundry for the first time with Multi-Factor Authentication (MFA). End users can also provide updates to their phone number, generate backup Authentication codes if needed, or rescan a QR code if they switch devices.
IMPORTANT: Ensure that your contact information in Foundry is current, including your email address and phone number. CLICK HERE for instructions on how to do this.
Login and Setup: Configuration and Enrollment
If your Administrator has enabled MFA on your profile, you will log in normally and be directed to the MFA screen as an extra step before signing in to the Foundry platform.
NOTE: Information, such as your email address and phone number, is already in the system if you have been added as a user within Foundry. You will be presented with an option to utilize email or an Authenticator application (such as those provided by Microsoft or Google, among others) to receive an authentication code to sign in to Foundry.
If you check the Remember me on this device box, you will need to clear your web browser cookies in order to get it to display again, if needed.
Authentication via emailed or text message code
IMPORTANT: The Short Message Service (SMS) option referred to in the following sections of this article is coming soon. While the Email option is currently available, further information will be provided on the SMS Text Message in the near future.
If you are an end user who wants to log in to Foundry with MFA via emailed or text message code, follow these steps:
Authentication via emailed or text message code
IMPORTANT: The Short Message Service (SMS) option referred to in the following sections of this article is coming soon. While the Email option is currently available, further information will be provided on the SMS Text Message in the near future.
If you are an end user who wants to log in to Foundry with MFA via emailed or text message code, follow these steps:
Enter your Username and Password on the Foundry Sign In screen, then click Login.
The very first time that you login, you must select either SMS or Email, even if you prefer to use the Authenticator app. Select the method by which you would like to receive your MFA verification code, then click the blue Email or SMS Text Message to confirm button (Note that TrueCommerce presently supports SMS for the U.S. and Canada only) .
The Additional Login Verification screen will display with a five-minute countdown initiated to enter your emailed or text messaged authorization code.
Navigate to your email Inbox to view the "Verify your account by email" or view your device for your text message from TrueCommerce.
Copy and paste (or manually enter) the emailed code into the 'Enter Code' field on the TrueCommerce Additional Login Verification screen, then click Submit to login.
Authentication via Authenticator app
Each user who wants to use an Authenticator application will need to set up their desired application. Follow the instructions in your chosen Authenticator application to perform its setup. You can you use any TOTP-protocol compliant application (such as Google Authenticator, Microsoft Authenticator, among others).
Once you have verified your account by either email or SMS text message code, follow these instructions to select and use your Authenticator app:
Enter your Username and Password on the Foundry Sign In screen, then click Login.
Your MFA Value can be found by navigating to Settings > My Profile > General in the top-right of the Foundry screen.
At the bottom of that screen, click Generate Secret Key (or if no QR code is there, click that button).
Scan the QR code with your device, then set it up in your TOTP Authenticator App.
Click Save.
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6. When you sign in the next time to Foundry, select Authenticator App, then click the Login button.
Should you have questions or need further assistance after reviewing how to enable MFA, contact our Support team.