Product (s): Foundry platform
Article Link: http://help.truecommerce.com/en/articles/11958208-updating-contact-information-add-or-remove-email-address
There is no denying that keeping your contact information accurate and up-to-date is important to ensure smooth communication and uninterrupted transactions with your trading partners. Whether customers want to add a new email for order notifications or remove an outdated contact, the procedure can be performed within the TrueCommerce Foundry platform.
This article will walk you through the correct steps to add or remove an email address in your TrueCommerce account.
Why is the process essential?
Accurate and updated contact information will ensure:
Timely delivery of purchase orders, invoices, and other critical documents
Proper escalation and communication flows within your organization
Avoidance of bounced emails or missed business opportunities
How to Add/Remove an Email Address?
Foundry
Updating the email address in the Foundry platform allows customers to modify the email address associated with their user account.
In the top-right of the platform, navigate to Settings > My Profile > General.
In the ‘General’ section, update your contact information, including your email address.
TIP: Always double-check the spelling of the email address before saving to avoid errors.
3. When you are finished, click Save.
Best Practices
Review and update contact lists quarterly or during staff changes.
Always document changes for internal tracking.
Inform relevant team members after any update to avoid confusion.
Still Not Sure?
If you are still unsure of where to update email addresses within your configuration, reach out to TrueCommerce Accounts Receivable for personalized assistance.
By staying proactive about their contact information, customers can ensure that their business runs more efficiently and stays connected with trading partners at all times.
rev: 08/15/25