Foundry (TC.NET)

We have launched a brand new add-on portal to provide you with a convenient way to add Trading Partners connections, at your ideal time!

Account Management: Use Buy Add-Ons to Purchase Trading Partners

You can update your account name with TrueCommerce with the appropriate certified documentation to support your request.

TrueCommerce Accounts Receivable: How to Update Your Account Name

This article addresses the necessity for a Certificate of Insurance to ensure the protection of your data with TrueCommerce.

TrueCommerce Accounts Receivable: Requesting a Certificate of Insurance with TrueCommerce

Want to update the Ship-To and Bill-To Address in Foundry but not sure how to do it? This article will guide you through the process.

How to Update the Ship-To/Bill-To Address

Product:  Foundry>Account Management>Buy Add-Ons

Add-On Portal - Purchasing a New Trading Partner

Using the search function in the Account Management Add-On Portal is the quickest way to find your Trading Partner.

Account Management > Buy Add-Ons: Add-On Portal Search

Read all about the Account Management Add-On portal search Results page!

Account Management > Buy Add-Ons: Add-On Portal Search Results

What IDs and Documents does your trading partner use? Find out how to view the details here.

Account Management > Buy Add-Ons: Add-On Portal Trading Partner Selection Details

Form designed to collect details for improving the onboarding process

Add-On Portal Trading Partner Information Smart Form

Lori Anne Stevens

Quyen Nguyen

Hanh Nguyen

Learn about the customer support options provided in this portal.

Account Management Portal

Want to purchase another TrueCommerce product? Here's how!

Account Management: Buy Add-Ons

How to access the Downloads section of the Account Management Portal.

AMP: Downloads Section

You can sign up to receive general or TC.net notifications right within Foundry!

AMP: Email Notifications

See below to find out how you can gain access to the Account Management Portal.

AMP: How do I get access to the Account Management Portal?

Learn the basics of the new Transaction History search feature within the Account Management Portal.

AMP: Using Transaction History Search

Support

Micah A. Parker

Using AMP

Need to review or download your TrueCommerce invoice? You can do that within Account Management Portal.

AMP: Accessing TrueCommerce Invoices and Statements

Check out the article below to see how you can manage your company account information!

AMP: Update Credit Card and Billing Information

AMP: Service Cancellation

Billing Questions

Want to know who your Client Manager is? This article will show you how to find out!

AMP: Client Manager

Here is how to submit and manage tickets with support through the Account Management Portal.

AMP: Submit and Manage Support Tickets

Learn how to review your Projects, as well as the specialist assigned to assist you!

AMP: Who is my Implementation Specialist?

Support and Account Contacts

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.