Product: Sage X3

Article Link: http://help.truecommerce.com/en/articles/8006592-sage-x3-error-error-ship-to-customer-xxx-record-does-not-exist

Error: Document: xxx - Error Ship-to customer : xxx\Record does not exist

Issue: When attempting to export out an inbound Purchase Order (850) from your Trading Partner sitting in the Inbox you receive the following error: 'Document: xxx - Error Ship-to customer : xxx\Record does not exist'

Reason: The Ship-To Code being passed from your Trading Partner on the Purchase Order is not a valid entry within Sage X3.

If the code your Trading Partner is a valid code, then you will need to add that code to your Sage X3 Ship-to customer list

Navigate: Common Data → Customers → (Customer) → Ship-to Customer

Add: Ship-To Code required.

You can translate the code being sent by your Trading Partner right within Transaction Manager to match the codes setup within your Sage X3 system.

Navigate: Trading Partners → (Partner) → Translations → Address List

Select: Add

EDI Code: EDI/Trading Partner Code being Sent

Bus Sys Code: Your Sage X3 Ship-To Code.