Product: Sage X3

Article Link: http://help.truecommerce.com/en/articles/8007888-sage-x3-error-sales-product-does-not-exist-error-field-error-m-soh4-itmref

Error: Sales product does not exist - Error Field error [M:SOH4]ITMREF

Issue: When exporting out a transaction from within Transaction Manager's inbox to Sage X3 you receive the error: 'Document: xxx - Error Sales product does not exist - Error Field error [M:SOH4]ITMREF'

Reason: An Item Code you're sending to Sage X3 within your transaction is not a valid Sage X3 item code.

You'll need to translate your Trading Partner's item code sent on the transaction with a proper Sage X3 Item Code.

Navigate: Trading Partners → (Partner) → Translations → Item Catalog

Fill: Item Translation (X3 Item code)

Fill: Primary Item (2nd-Coloumn, Partner's Value)