143 - Product Service Notification

FUNCTIONAL GROUP=WA

This X12 Transaction Set contains the format and establishes the data contents of the Product Service Notification Transaction Set (143) for use within the context of an Electronic Data Interchange (EDI) environment. The transaction set can be used to transmit either a mandatory or a voluntary recall. While the recall transaction could be sent to a consumer, it is more likely to be sent to a servicing organization to provide them notice of the recall and to establish their authority to service the items specified in the recall notice. It could be sent to the seller if they are required to notify the purchaser, and it could be sent to an owning organization where they are capable of receiving EDI transactions, such as a large fleet owner of automobiles. It could be a recall from the distribution channel of products. One recall notice is limited to one set of items sharing the possibility of the same problem.
The notice also can be a service bulletin which could specify a repair, engineering change, a field replacement, or other such action to a product. The service action could be specified for the next time that product is being serviced. It could just as well specify that the action must take place as soon as possible or it could be at a specified particular date and time so as to coordinate the change at many product locations. This could happen, for example, in an interconnected computer system or a telephone switching system.

SCHEMA

ST

Segment	Name	Position
ST	Transaction Set Header	0100
BGN	Beginning Segment	0200
DTM	Date/Time Reference	0300
REF	Reference Information	0400

N1

Segment	Name	Position
N1	Party Identification	0500
N2	Additional Name Information	0600
N3	Party Location	0700
N4	Geographic Location	0800
REF	Reference Information	0900
PER	Administrative Communications Contact	1000

LIN

Segment	Name	Position
LIN	Item Identification	0100
PID	Product/Item Description	0200
REF	Reference Information	0300
LOC	Location	0350
CID	Characteristic/Class ID	0400
DTM	Date/Time Reference	0500
QTY	Quantity Information	0600
PWK	Paperwork	0650

N1

Segment	Name	Position
N1	Party Identification	0700
N2	Additional Name Information	0800
N3	Party Location	0900
N4	Geographic Location	1000
REF	Reference Information	1100
PER	Administrative Communications Contact	1200
QTY	Quantity Information	1250

PRR

Segment	Name	Position
PRR	Problem Report	1300
MSG	Message Text	1400

N9

Segment	Name	Position
N9	Extended Reference Information	1430
MSG	Message Text	1450

REP

Segment	Name	Position
REP	Repair Action	1500
MSG	Message Text	1600
QTY	Quantity Information	1700

N9

Segment	Name	Position
N9	Extended Reference Information	1800
MSG	Message Text	1900

PRT

Segment	Name	Position
PRT	Part Disposition	2000
N1	Party Identification	2100
N2	Additional Name Information	2200
N3	Party Location	2300
N4	Geographic Location	2400
REF	Reference Information	2500
PER	Administrative Communications Contact	2600

ITA

Segment	Name	Position
ITA	Allowance, Charge or Service	2700
CUR	Currency	2800

SLN

Segment	Name	Position
SLN	Subline Item Detail	2900
REF	Reference Information	3000
LOC	Location	3050
DTM	Date/Time Reference	3100

N1

Segment	Name	Position
N1	Party Identification	3200
N2	Additional Name Information	3300
N3	Party Location	3400
N4	Geographic Location	3500
REF	Reference Information	3600
PER	Administrative Communications Contact	3700

PRR

Segment	Name	Position
PRR	Problem Report	3800
MSG	Message Text	3900

REP

Segment	Name	Position
REP	Repair Action	4000
MSG	Message Text	4100
QTY	Quantity Information	4200

PRT

Segment	Name	Position
PRT	Part Disposition	4300
N1	Party Identification	4400
N2	Additional Name Information	4500
N3	Party Location	4600
N4	Geographic Location	4700
REF	Reference Information	4800
PER	Administrative Communications Contact	4900

ITA

Segment	Name	Position
ITA	Allowance, Charge or Service	5000
CUR	Currency	5100
SE	Transaction Set Trailer	5200

COMMENTS

Notes
1/0200	BGN02 is used as an initial reference for this transaction. BGN03 defines the date of this Product Service Notification transaction.
1/0300	The DTM segments, if used, contain sequentially the date by which the work should be completed.
1/0500	The N1 loop defines the party submitting the product recall notice or service bulletin and the succeeding iterations reference the parties to whom the recall notice or service bulletin is to be sent. When there is to be only a single recipient, the N1 loop will be used twice.
2/0100	The LIN segment is used to explicitly describe the item being recalled or on which there is a product service notification. The LIN segment contains 235 - 234 data element pairs that can be used to identify the product manufacturer (MF), model number (MN), serial number (SN), equipment identification number (EM), vehicle identification number (VV), model year (RY), etc.
2/0200	The PID segment provides capability for further description of a product that cannot be described in an LIN segment. PID03 to PID05 can be used to describe these features, such as the cab configuration of a vehicle. PID05 may contain a free-form description of the product. If so, PID01 must be "X." If PID05 is not used, PID01 will be an "S." PID02 will be set to "08," "product." PID06 is not used.
2/0300	The REF segments are used to contain the serial number of the item being recalled or to be serviced, a list of all serial numbers, a range of serial numbers to indicate the first and last items in the sequence being recalled or on which the product service notification has been issued. Obviously, there are other phrases that could be substituted for serial number, such as engineering change number, vehicle identification number, or lot number as used in the case of food or pharmaceutical products. At least one REF, DTM or QTY segment is normally required for each LIN loop. Usually the REF segment in the detail area is used to carry this information. The REF segment in the header would be used when this is considered administrative information rather than detailed information.
2/0350	The LOC segment is used to describe the position of equipment within a structure or an assembly, subassembly, or part within a piece of equipment in space relative to an origin. For example, it could describe the location of a telephone switch within a building and of an individual circuit card within the switch by giving the position of a drawer within a rack within the switch.
2/0400	The CID segment is used to specify the service characteristics affected by the change to the listed product. CID04 and CID05 are used to describe the characteristics that are affected. CID05, when used, contains a free-form description of the affected characteristic.
2/0500	The DTM segment can be used to specify the first and last manufacturing or ship dates involved in the recall or service bulletin. The DTM segment finds its principal use when no REF segment can be used. That is, when there are no serial numbers that can be used. If desired, the DTM segment can be used in addition to the REF segment.
2/0600	The QTY segment is used to reflect the quantity of items that are being specified in this individual instance of the product service notification, it known, The QTY segment most likely would be used when serial numbers or date codes are not applicable.
2/0650	The PWK (paperwork) segment is used to identify the type, title, and version number of a hard copy report associated with the service bulletin or recall notice. Note that as it is a hard copy document it cannot be processed by a computer. Thus, it is recommended that the use of this segment be avoided.
2/0700	The N1 loop is used to identify any individual or organization who is registered as the person to notify in case of a product recall or for required service, such as an engineering change.
2/0900	The maximum use of the N3 segment has been set at three to allow a separate field for each identifier for the location of a piece of equipment within a facility or of an assembly, subassembly, or part within a piece of equipment. Examples have been found where there are seven individual items of location required. If the count for the N3 segment was smaller, it would be necessary to concatenate some of this information.
2/1100	The REF segment identifies the serial number of the items involved in the notification under the control of the party named in the N1 segment. This could be a fleet owner or dealer for automobiles.
2/1250	The QTY (quantity) segment is used within the N1 loop to identify the total quantity of the parts, sub-assemblies, assemblies, or products located at the address specified in the N1 loop.
2/1300	The PRR loop is used to identify the problem or problems that caused this recall, change notice, or service bulletin. One single problem may require the PRR segment to be repeated several times. The PRR segment can contain a code that describes the urgency or severity of the problem. If the problem is with the product, the PRR segment would be required. However, if the problem is in a subassembly, it will be necessary to use the SLN loop. When the SLN loop is used its PRR loop becomes mandatory. Thus, either the PRR loop in the basic LIN loop is required or the PRR loop within the SLN loop is required. Seldom would both be required within a single occurrence of the transaction.
2/1400	The MSG segment is used for additional textual information with respect to the problem report that cannot be coded or as may be required by law or as needed to completely cover notification or product change reason information. It is carried within MSG01. The multiple use of the MSG segment allows the instructions to be as long and complex as required. It is good practice to not allow sentences to straddle the boundary of the MSG segment. It is virtually imperative that individual words do not cross the boundary of an MSG segment. It must be noted that normally it is not possible to process the textual information contained in the MSG with a computer program. Thus, it is much better to use coded data.
2/1430	The N9 loop within the PRR loop is used to identify the additional free-form messages in the following MSG segment with regard to the problem, feature, change, etc. that is affected. This would be used rather than the previous MSG segment only when discrete identifiers must be associated with the messages. It is capable of containing a date and time associated with the message.
2/1450	The MSG segment is used for additional textual information with respect to the problem report that cannot be coded or as may be required by law or as needed to completely cover notification or product change reason information. It is carried within MSG01. The multiple use of the MSG segment allows the instructions to be as long and complex as required. It is good practice to not allow sentences to straddle the boundary of the MSG segment. It is virtually imperative that individual words do not cross the boundary of an MSG segment. It must be noted that normally it is not possible to process the textual information contained in the MSG with a computer program. Thus, it is much better to use coded data.
2/1500	The REP segment or segments are used to describe the recommended repair action or the return to the manufacturer for this iteration of the PRR loop
2/1600	The MSG segments within the REP loop are used to describe verbally a service action whenever the repair or product change service instructions can not be encoded. The MSG segments are associated with the previous REP segment. The use of the multiple MSG segment allows the instructions to be as long and complex are required. It is good practice to not allow sentences to straddle the boundary of an MSG segment. It is virtually imperative that the individual words do not cross the boundary of the MSG segment. It must be noted that the use of the MSG segment is an inhibitor for full computer processing of the transaction set. Thus, coded values should be used whenever possible.
2/1700	The QTY segment within the REP loop is able to contain the service hours required for this repair action. They can be either the hours allowed or the actual service hours.
2/1800	The N9 loop within the REP loop is used to identify the additional free-form messages in the following MSG segment with regard to the repair or change action that is affected. This would be used rather than the previous MSG segment only when discrete identifiers must be associated with the messages. It is capable of containing a date and time associated with the message.
2/1900	The MSG segment within the N9 loop within the REP loop is used whenever there are further service instructions that must be uniquely identified by the preceding REF segment. The multiple use of the MSG segment allows the messages to be as long as required.
2/2000	The PRT loop is used to identify the disposition of a product assembly, subassembly, or part and where to ship them.
2/2100	The following Nn segments can be used to tell where to return a product or assembly or to send it for disposal.
2/2500	The REF segment can contain the return authorization code.
2/2700	The ITA segment specifies if there is to be a credit adjustment or fixed amount for a required repair or engineering change.
2/2900	The SLN loop is used to describe assemblies or subassemblies or parts within an assembly that may be the specific cause of the product service, change notice, or recall notification, in whatever assembly they appear. If they appear in more than one product family, each product family would required a separate transaction, although they could be grouped within a single transmission. It would be unusual to find problems or engineering changes reported in both the basic LIN loop and its SLN loop.
2/3000	The REF segments are used to contain the serial number of the item being recalled or to be serviced, a list of all serial numbers, a range of serial numbers to indicate the first and last items in the sequence being recalled or on which the product service notification has been issued. Obviously, there are other phrases that could be substituted for serial number, such as engineering change number, vehicle identification number, or lot number as used in the case of food or pharmaceutical products. At least one REF, DTM or QTY segment is normally required for each LIN loop. Usually the REF segment in the detail area is used to carry information. The REF segment in the header would be used when this considered administrative information rather than detailed information about the product.
2/3050	The LOC segment is used to describe the position of equipment within a structure or an assembly, subassembly, or part within a piece of equipment in space relative to an origin. For example, it could describe the location of a telephone switch within a building and of an individual circuit card within the switch by giving the position of a drawer within a rack within the switch.
2/3100	The DTM segment can be used to specify the first and last manufacturing or ship dates involved in the recall or service bulletin. The DTM segment finds its principal use when no REF segment can be used. That is, when there are no serial numbers that can be used. If desired, the DTM segment can be used in addition to the REF segment.
2/3200	The N1 loop is used to identify any individual or organization who is registered as the person to notify in case of a product recall or for required service, such as an engineering change.
2/3600	The REF segment identifies the serial number of the items involved in the notification under the control of the party named in the N1 segment. This could be a fleet owner or dealer for automobiles.
2/3800	The PRR loop is used to identify the problem or problems that caused this recall, change notice, or service bulletin. One single problem may require the PRR segment to be repeated several times. The PRR segment can contain a code that describes the urgency or severity of the problem. If the problem is with the product, the PRR segment would be required. However, if the problem is in a subassembly, it will be necessary to use the SLN loop. When the SLN loop is used its PRR loop becomes mandatory. Thus, either the PRR loop in the basic LIN loop is required or the PRR loop within the SLN loop is required. Seldom would both be required within a single occurrence of the transaction.
2/3900	The MSG segment is used for additional textual information with respect to the problem report that cannot be coded or as may be required by law or as needed to completely cover notification or product change reason information. It is carried within MSG01. The multiple use of the MSG segment allows the instructions to be as long and complex as required. It is good practice to not allow sentences to straddle the boundary of the MSG segment. It is virtually imperative that individual words do not cross the boundary of an MSG segment. It must be noted that normally it is not possible to process the textual information contained in the MSG with a computer program. Thus, it is much better to use coded data.
2/4000	The REP segment or segments are used to describe the recommended repair action or the return to the manufacturer for this iteration of the PRR loop.
2/4100	The MSG segments within the REP loop are used to describe verbally a service action whenever the repair or product change service instructions cannot be encoded. The MSG segments are associated with the previous REP segment. The use of the multiple MSG segment allows the instructions to be as long and as complex as required. It is good practice not to allow sentences to straddle the boundary of an MSG segment. It is virtually imperative that the individual words do not cross the boundary of an MSG segment. It must be noted that the use of the MSG segment is an inhibitor for full computer processing of the transaction. Thus, coded values should be used whenever possible.
2/4200	The QTY segment within the REP loop is able to contain the service hours required for this repair action. They can be either the hours allowed or the actual service hours.
2/4300	The PRT loop is used to identify the disposition of a product assembly, subassembly, or part and where to ship them.
2/4400	The following Nn segments can be used to tell where to return a product or assembly or to send it for disposal.
2/4800	The REF segment can contain the return authorization code.
2/5000	The ITA segment specifies if there is to be a credit adjustment or a fixed amount for a required repair or engineering change.

rev 22/11/2024