Critical Issues Needing Phone Support

Check out this brief article if you have an emergency or critical issue.

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Written by Support
Updated over a week ago

Product: All

Contact Support

Calling our Support Team is the best way to receive assistance for critical issues. Cases submitted via the Account Management Portal will be processed as standard priority, and may not provide you with the quick assistance you need.

(888) 430-4489, option 3 for Support. Listen closely to the product support options and select yours accordingly (list below for reference).

1 Microsoft Integration support
2 TC core product support (Transaction Manager, Foundry, etc.)
3 Datalliance
4 Nexternal
5 OneTime
6 RedTail
7 All other needs

Click this link to check out other options for contacting Support!

rev: 5/10/22

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