Product(s): Foundry platform, Transaction Manager
Article link: https://help.truecommerce.com/en/articles/14829327-truecommerce-trading-partner-onboarding-experience
Successful EDI implementations require collaboration between your team and TrueCommerce. Below, you will find guidelines and resources to help ensure a smooth experience.
Prerequisites to Successful Onboarding
At the time of requesting a new Trading Partner, you were asked to provide some critical information to get your project started. See below for the list of requirements and best practices that will help speed up your project.
Validate internal and Trading Partner readiness
Designate a primary project point of contact and validate that your team is aligned on project scope, timelines, and resources
Ensure your point-of-contact is familiar with Foundry
Ensure your Trading Partner is ready for implementation
Submit required inputs (Have readily available at the start of your project)
Customer vendor number
Customer EDI qualifier
Trading Partner’s EDI ID
Helpful context (optional):
Trading Partner vendor portal testing login credentials (if applicable)
Preferred connection method (AS2, VAN, FTP/SFTP, API, etc.)
Testing deadlines
Any mapping specifications or recent communications by the Trading Partner
Trading Partner contact details
Recent communication confirming readiness for testing
NOTE: TrueCommerce may place a project on hold if customer responses are not received after multiple outreach attempts or if delays are caused by the customer or their Trading Partners. During the on-hold period, all applicable monthly subscription fees will continue to apply. Projects that remain inactive for more than 60 days may require payment of a reactivation fee before work can be resumed.
Trading Partner Onboarding Timeline
Standard Trading Partner add-ons are completed within 2–4 business weeks, depending on partner requirements and your readiness. A TrueCommerce Implementation Specialist will work with you throughout the process. Trading Partners new to the TrueCommerce network may require additional business days for initial mapping. We will advise if this applies.
Trading Partner Setup (1–2 business days)
TrueCommerce team review of partner specifications, map required EDI documents, and set up communication channels (AS2, VAN, FTP/SFTP, API)
Testing (5–10 business days)
Implementation Specialist assignment, complete compliance testing, validate ERP integration (if applicable), and resolve errors or mapping issues
Go Live & Hypercare (3–5 business days)
Final validation, move to Production, assistance with live orders
Post Go-Live Support (ongoing)
Submit non-critical Support Cases through the Foundry > Account Management portal (AMP). See this article to guide you on how to contact Support.
Training is available through TrueCommerce University (Learn how to access training)
24x7x365 access to Truedi chatbot support in Foundry
Frequently Asked Questions
Q: Is there a way to accelerate onboarding?
A: For even faster onboarding, our Rapid onboarding model is available and can reduce onboarding duration to under 10 business days. For more information about Rapid Onboarding, ask the Implementation Specialist assigned to your project or your Client Manager.
Q: Can I add multiple Trading Partners at once?
A: Yes! You can add multiple Trading Partners at the same time. To ensure a smooth process, we ask that you provide a prioritized list of partners.
Need additional support? If you are adding 3 or more Trading Partners at once, Premium Onboarding is available upon request for a fee.
Contact your Client Manager to learn more.
Q: What happens if issues arise during testing?
A: If any issues come up during testing, your Implementation Specialist will work with you to troubleshoot and resolve them. Our team will communicate next steps and provide guidance to get you back on track.
Q: Where can I check the status of my Trading Partner onboarding?
A: You can track the status of active projects in the Account Management portal under the Projects section:
Within the Foundry platform, click Menu in the left panel.
Under Account Management, select Projects.
View project details, including the assigned specialist and status.
Q: What if my Trading Partner has additional compliance requirements?
A: If your Trading Partner requires additional compliance measures—such as new documents, packing lists, or GS1-128 labels—TrueCommerce can help.
If you are already working with an Implementation Specialist, notify them of any changes to the testing scope.
Provide any emails or documentation from your Trading Partner that outline new requirements.
Some Trading Partners may not require testing but will still notify you of new requirements. Sharing this information early with us helps ensure a smooth transition.
rev. 4/30/2026