Product: Transaction Manager

Article Link: http://help.truecommerce.com/en/articles/9712920-08-07-2024-transaction-manager-error-cannot-read-properties-of-undefined-reading-rows

Error: Cannot Read properties of undefined (reading 'Rows').

Issue: Cannot Import/Export

We have identified an issue for users utilizing our Legacy Integration Service (Option 1) when attempting to Import/Export that may result in an error message stating Cannot Read properties of undefined (reading 'Rows').

Alterative Error

Some users may receive the error response.UserControl1.ControlData.ASyncEvent is undefined. You can follow the same instructions of setting your Integration Service settings back to Option 1.

Solutions

Solution for Local Integrations

Solution for Cloud Integrations

Solution - For Local Integrations

If you receive this error - you can easily resolve the issue by updating your Integration Settings back to Option 1 and setting your Port correctly.

Navigate: Transaction Manager → Integration Settings

Select: Option 1

Enter: Your Port (See below)

Select: Save

Finding your Port

Your Port # by default should be 29293

However you can find your Port # easily by opening the TrueCommerce Tray Icon on your Desktop and looking at the Ports: section (entering the 2nd number)

Solution - Cloud Integrations

If you are utilizing a Cloud Based Integration you will want to utilize the Option 3 selection instead of the Option 1. To correctly reconfigure the Option 3 you will need to refresh the Foundry page by logging out and refreshing the page prior to enabling Option 3 again.

Logout: from Foundry

Refresh Browser: By holding Ctrl + F5 or Ctrl + Selecting the Refresh Button on your Browser

Login: to Foundry

Navigate: Integration Settings

Select: Option 3

Save