Product: Transaction Manager

Article link: http://help.truecommerce.com/en/articles/9712920-08-07-2024-transaction-manager-error-cannot-read-properties-of-undefined-reading-rows

Error: Cannot Read properties of undefined (reading 'Rows').

Issue: Cannot Import/Export

We have identified an issue for users utilizing our Legacy Integration Service (Option 1) when attempting to Import/Export that may result in an error message stating Cannot Read properties of undefined (reading 'Rows').

Some users may receive the error response.UserControl1.ControlData.ASyncEvent is undefined. You can follow the same instructions for setting your Integration Service settings back to Option 1.

Solution for Local Integrations

Solution for Cloud Integrations

If you receive this error, you can easily resolve the issue by updating your Integration Settings back to Option 1 and setting your Port correctly.

Navigate: Transaction Manager → Integration Settings

Select: Option 1

Enter: Your Port (See below)

Select: Save

You can find your Port # easily by opening the TrueCommerce tray icon on your computer desktop and looking at the Ports: section (entering the 2nd number).

If you are utilizing a Cloud-Based Integration, you will need to utilize the Option 3 selection instead of Option 1. To correctly reconfigure Option 3, you must refresh the Foundry platform page by logging out and refreshing the page prior to enabling Option 3 again.

Logout: from Foundry

Refresh Browser: By holding Ctrl+F5 or Ctrl+ Selecting the Refresh button on your web browser

Login: to Foundry

Navigate: Integration Settings

Select: Option 3

Save

You can refresh your browser after logging out by holding the Ctrl button on your keyboard and selecting the Refresh icon located near your URL bar.

rev. 12/18/2024