Product: Transaction Manager
Article link: http://help.truecommerce.com/en/articles/7182861-transaction-manager-quickbooks-item-error-message
Are you attempting to export Purchase Order (PO) documents from the Transaction Manager Inbox to QuickBooks but encounter this?:
There was an error when saving a SalesOrder. QuickBooks error message: You have no items or one or more of your amounts is not associated with an item. Please enter an item.
To resolve this error, perform the following steps:
1. From the Foundry primary navigation menu, select Transaction Manager > Transactions.
2. On the Transactions page, locate the offending PO document within the Inbox:
3. Double-click the PO to open it and note the item tokens being sent.
In the screenshot example, immediately below, the Trading Partner is sending the following item values:
Lowes Catalog #
Vendor’s Catalog #
The partner is NOT sending the following item values:
UPC #
Buyer’s Item #
GTIN #
4. Determine which item value is being used as your primary item. Select Menu > Transaction Manager > Trading Partners > Trading Partner:
5. Choose Translations > Item Catalog:
6. Note the primary item field, which will be the second column in Item Setup (also displayed at the bottom right of the screen):
As noted in step 2, the partner is only sending the Lowe’s Catalog number and Vendor Catalog number, so only one of those can be used as the primary item field. UPC #, Buyer’s Item #, or GTIN # cannot be used because they are not on the incoming Purchase Order.
7. You will need to change the primary item field, instructions can be found here.
8. Once you have changed the primary item field, you will need to populate the item setup table to use that field. Find out how here.
rev: 7/30/23