Product(s): Transaction Manager, Integration Service
If you click the Transaction Manager Integration Service on your computer’s Windows system tray when you are logged into Foundry and see the following, or if a pop-up displays with the error, “Unable to determine if Host file entry for tmointservs.truecommerce.com”, perform the steps immediately following the screenshot, below:
1. From your system tray search bar, type “Notepad”, then right-click and select Run as administrator.
NOTE: If you are prompted to enter Admin credentials on your machine, you will need to contact your Internal Information Technology (IT) Support. TrueCommerce is unable to provide these credentials.
2. Once Notepad is open, select File > Open:
3. In the File Explorer window, navigate to “C:\Windows\System32\drivers\etc\”, change the file type to “all files”, and open the file called “Hosts”:
4. Once the host file is open, add the entry “127.0.0.1 tmointsvcs.truecommerce.com” at the bottom, then choose File > Save.
Continue onward to address any remaining errors:
If a red X in any of the highlighted fields:
4. In your computer's Search bar, enter “Control Panel”.
5. Next, click Network and Internet.
6. Click Network and Internet > Internet Options, then in the pop up, click Security tab:
7. Click Trusted sites in the Security window, then, when the Trusted sites box displays, add the following:
tmointsvcs.truecommerce.com
transactionmanager.truecommerce.com
transactionmanagerweb.truecommerce.com
foundry.truecommerce.com
8. Click the Apply button, then the OK button. The issue should now be resolved
If you see a red X next to “display mixed content”
9. In Chrome (recommended web browser), click the lock (caution) icon, then click Site settings.
NOTE: If you are using Firefox or Edge as your browser, skip to step 12 or step 16, accordingly.
10. Scroll to Insecure content, then use the drop-down list to change Block (default) to “Allow":
11. Reload the page.
12. In Firefox, type 'about:config', then click Enter.
Acknowledge the warning.
13. In the Search bar, type 'block_active'.
14. Double-click **security.mixed_content.block_active_content**.
The value should change from 'True' to 'False'. When the value shows 'False', you are finished.
15. Restart your computer.
16. Using Edge, click the lock (caution) icon, then click Site Permissions.
17. Scroll to Insecure content, then use the drop-down list to change “Block (default)” to “Allow”.
18. Refresh the browser page.
rev: 7/30/23