Product: Sage 300

Article Link: http://help.truecommerce.com/en/articles/7984466-sage-300-error-customer-xxx-does-not-exist-in-sage-300

Error: Customer: xxx does not exist in Sage 300.

Issue: Upon exporting an inbound Transaction from Transaction Manager to Sage 300 you receive the error 'Customer: xxx does not exist in Sage 300.'

Reason: The Partner ID setup within Transaction Manager does not match any Customer card within Sage 300

You'll want to update your Partner Setup within Transaction Manager to match your A/R Customer configuration within Sage 300

Navigate (TM): Trading Partners → (Partner) → Translations → Partner Setup

Select: Add Partner

Enter: The Customer Number from Sage 300

rev 6/6/2023