Product (s): Foundry, DiCentral
Article Link: http://help.truecommerce.com/en/articles/11958208-updating-contact-information-add-or-remove-email-address
There is no denying that keeping the contact information accurate and up to date is important to ensure smooth communication and uninterrupted transactions with your trading partners. Whether customers want to add a new email for order notifications or remove an outdated contact, the procedure can be performed simply in the TrueCommerce Foundry platform.
This article will walk you through the correct steps to add or remove an email address in your TrueCommerce account.
Why is the process essential?
For sure, accurate and updated contact information will ensure:
Timely delivery of purchase orders, invoices, and other critical documents
Proper escalation and communication flows within your organization
Avoidance of bounced emails or missed business opportunities
How to Add/Remove an Email Address?
Foundry
Updating the email address in the Foundry platform allows customers to modify the email address associated with their user account.
In the top-right of the platform, navigate to Settings > My Profile > General.
In the ‘General’ section, update your contact information, including your email address.
TIP: Always double-check the spelling of the email address before saving to avoid errors.
3. When you are finished, click Save.
DiC Client Manager
In the DiC platform, there are two portals available to update your email address:
DiWeb
Log in to your account from the DiWeb home page.
Switch to the Admin tab.
In the Tree menu, click Email Notification Settings.
The Email Notification Settings form is displayed.
Fill out the form.
NOTE: You can add multiple email addresses by separating them with a comma only (no space).
5. When you are finished, click the Save button.
TrueAuto
In TrueAuto, the Contacts feature allows customers to manage all the contact points. Each contact point has their details (name, type, phone number, email, and fax) for communication about product issues and/or company branches.
Log in to your account from the TrueAuto home page.
In the Settings menu, click Contacts.
On the Contacts screen, click
New.Under the General tab, do the following:
Select the Trading Partner in the dropdown list.
Fill out the Name, Type Name, Phone, Email, and Fax fields.
When you are finished, click
Save.Once the new contact is saved successfully, the Trading Partner Parts and the Addresses tabs will be displayed.
TIP: To delete an email address, go to the Email field, then delete all information in that field. Ensure the email address you are removing is no longer in use by your team to avoid missed document deliveries
Best Practices
Review and update contact lists quarterly or during staff changes.
Always document changes for internal tracking.
Inform relevant team members after any update to avoid confusion.
Still Not Sure?
If you are still unsure of where to update email addresses within your configuration, feel free to reach out to TrueCommerce Accounts Receivable for personalized assistance.
By staying proactive about their contact information, customers can ensure that their business runs more efficiently and stays connected with trading partners at all times.
rev: 08/04/25