Product: Dynamics 365 for Finance and Operations

Error: Requested shipping date "xxx" and requested receipt date "xxx" are not valid for customer "xxx"

Article Link: http://help.truecommerce.com/en/articles/11200022-dynamics-365-for-finance-and-operations-error-requested-shipping-date-xxx-and-requested-receipt-date-xxx-are-not-valid-for-customer-xxx

Error: When attempting to process an inbound Purchase Order (850) within the Inbound Sales Order Mailbox inside Finance and Operations you receive the following error: 'Requested shipping date "xxx" and requested receipt date "xxx" are not valid for customer "xxx"'

Reason: The Invalid Delivery Date setting is set to Error Document which prevents Purchase Orders with an invalid Delivery Date from processing into the system.

If the Delivery Date is being provided by your Trading Partner on the inbound Purchase Order (850) or Transaction Manager is calculating that date based on a @DATEADD() function the Delivery Date has been returned invalid by Dynamics 365 for Finance and Operations and must be corrected in the inbound data.

You can allow invalid dates to process by switching the Invalid Delivery Date settings to allow adjustments or process regardless within the TrueCommerce Order Type settings.

Navigate: EDI → Accounts Receivable → Cross References → Customer Cross References

Select: Desired Customer Cross-Reference

Select: Inbound tab

Select: (Order Type) → Details

Navigate: General → ERP Document Creation

Set: Invalid Delivery Date to Adjust Date or Do Not Adjust accordingly

If you believe this particular Delivery Date should of been valid - you will need to update Dynamics 365 for Finance and Operations Delivery Date Validation settings within Finance and Operations to allow it to go through. The TrueCommerce extension simply leverages the existing feature within the system to determine validity.

rev 5/5/2025