Product: Transaction Manager

Article Link: http://help.truecommerce.com/en/articles/4489530-transaction-manager-resend-a-functional-acknowledgement-997

A Functional Acknowledgement (997) is sent automatically once a transaction is received. Any 997s sent to your Trading Partners (or 3PLs) should be in your Sent folder.

On occasion your Trading Partner might ask for the 997 to be sent again. This can be done within the Transactions section of Transaction Manager.

  1. Locate the transaction you received from your Trading Partner.

  2. Click on the transaction to highlight it.

  3. In the Action Bar, click Actions, and select Recreate Acknowledgement.

Related documentation:

Difference between 997 and 855

Date Ack Column in Sent Folder

For step-by-step guidance, click on the Help (?) icon in Foundry, select Guided Tutorials and search for "Resend Outgoing Functional Acknowledgement (997)".

rev: 9/7/21

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