Product: Dynamics NAV
Article Link:
Error: No entry for Customer ID xxx was found on EDI-agreement xxx.
Issue: When attempting to process an Inbound Message you receive the following error message 'No entry for Customer ID xxx was found on EDI-agreement xxx.'
Reason: The Sales Agreement configuration for this Customer is missing a Ship-To entry with the Customer ID filled out
Solution - Add the Customer ID No. to Ship-tos
Navigate: Departments → TrueCommerce → Administration → EDI Sales Agreements
Edit: The associated Sales Agreement profile reported in the error
Expand: The Ship-tos group
Add: An entry with the Customer ID No. set to the Customer ID reported in the error
rev 1/8/2024