Product: Dynamics NAV

Article Link: http://help.truecommerce.com/en/articles/6421858-error-dynamics-nav-id-no-was-not-found-for-customer-no-xxxx-on-agreement-no-xxxxx

Issue: Whenever trying to process a document within NAV you may come across an error stating that your ID No. was not found for your Customer No.

Reason: This is usually caused by the ship-to entries within your Sales Agreement setup missing an entry that includes a blank Customer ID No.

Navigate: Departments → TrueCommerce → EDI → Administration → EDI Sales Agreement

Locate: Ship-tos setup block

Add: New entry - with a blank Customer Ship-to code

rev 7/27/22