Product: NetSuite

Article Link: http://help.truecommerce.com/en/articles/8120589-netsuite-error-netsuite-error-code-user_error-please-choose-an-item-to-add

Error: NetSuite Error: Code=USER_ERROR Please choose an item to add

Issue: When exporting out an inbound transaction from Transaction Manager you receive the following error: 'USER_ERROR Please choose an item to add.'

Reason: One of the items you're passing to NetSuite is missing an item code, or internal ID. Alternatively the system was unable to sync your item based on the provided code.

If you're utilizing the Item Catalog for your Trading Partner the item may not be setup to correctly translate into the proper Internal ID - be sure to fill out the Item Translation for any new items received within the catalog.

Navigate: Trading Partners → (Partner) → Translations → Item Catalog

Fill: Item Translation (NetSuite) & Primary Item (2nd Column)

If you're utilizing the Item Sync setting within Transaction Manager's Integration Options then Transaction Manager will search NetSuite for the appropriate Internal ID to be passed (as required) by performing a dynamic lookup against your Sync Value set within the Integration Options.

Navigate: Business System → (Company) → Company Configuration → Integration Options

Find: Item Sync Value

In order to confirm your system is using the correct Item Sync value - you'll need to check NetSuite to confirm that what's being passed by your Trading Partner, or the Item Translation conversion within the Item Catalog is correct.

Navigate: Lists → Accounting → Items

Item ID

Internal ID

rev 7/12/2023