Foundry (TC.NET)

<b>Article link:</b> <a href="https://help.truecommerce.com/en/articles/6191193-escalations" rel="nofollow noopener noreferrer" target="_blank">https://help.truecommerce.com/en/articles/6191193-escalations</a>

TrueCommerce is dedicated to the quality of our service to your organization during your Implementation. In the event that you need to escalate to one of the TrueCommerce Delivery team leaders, we encourage you to reach out so we can address this appropriately. You may do so by emailing <a href="mailto:EDISupportManagement@truecommerce.com" rel="nofollow noopener noreferrer" target="_blank">EDISupportManagement@truecommerce.com</a>.

The TrueCommerce Client Delivery team is focused on New Customer Implementations, as well as customers migrating to new Business Systems or adding on new partner connections. 

- The TrueCommerce Client Delivery team is focused on New Customer Implementations, as well as customers migrating to new Business Systems or adding on new partner connections. 

All Production issues should be escalated to the TrueCommerce Support Management team. 

- All Production issues should be escalated to the TrueCommerce Support Management team. 

<a href="https://help.truecommerce.com/en/articles/5269807-amp-account-manager" rel="nofollow noopener noreferrer" target="_blank">Who is my Account Manager?</a>

<a href="https://help.truecommerce.com/en/articles/5068392-amp-submit-and-manage-support-tickets" rel="nofollow noopener noreferrer" target="_blank">Submit and Manage Support Tickets</a>

This article is a guide on who you can contact to escalate an open project or a relationship in TrueCommerce Production.

Escalations

Find answers and get help from Intercom Support and Community Experts

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How to Escalate

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