Product(s): Foundry platform, Account Management
Article link: http://help.truecommerce.com/en/articles/11798269-account-management-how-to-update-your-account-name-with-truecommerce
One common question asked by TrueCommerce users is how to update an account name. This article will walk you through understanding what an account name is, why you might need to update it, and how you can perform the update in Account Management within the TrueCommerce Foundry platform.
What is an Account Name?
An account name is a unique identifier for a customer in the TrueCommerce system. It might be the legal name of the business or an alternative used for billing purposes. The account name must be accurate and current to ensure proper business relationships and comply with legal standards.
Why Update Your Account Name?
Keeping your account name correct and current is essential. Following are some scenarios that necessitate an update of your account name:
Business Name Change: When your business conducts rebranding or legally amends its name, it is necessary to update your account name to ensure consistency across all platforms and avoid any confusion during transactional processes.
Acquisitions and Mergers: In the event your business merges with or acquires another entity, the account name might need to be updated to reflect the current corporate structure.
Legal Compliance: Regulatory requirements or tax obligations might necessitate an account name update to guarantee accurate representation in official documents.
Error Corrections: In case your account name was entered incorrectly, updating it affirms accuracy in all future dealings.
How to Update Your Account Name
To initiate the change of your account name, follow these steps:
1. Prepare a certified document.
The first step is to prepare a certified document reflecting such name change. Accepted documents include:
Novation: An agreement made between two contracting parties to allow for the substitution of a new party for an existing one.
W-9 Form: An Internal Revenue Service (IRS) tax form that is used to confirm your company name, address, and taxpayer identification number (TIN).
Signed Letter from Clients: A formal signed letter from your client that acknowledges and consents to the change of your company name.
2. Submit your request to TrueCommerce.
Email your request, along with the certified document, to [email protected]. In your message, be sure to include:
the current account name
the new account name you wish to use
any additional details that help expedite the processing of your request
Be aware that the update request might need some time to process, depending on the complexity of the change and the documentation provided. It is always good practice to follow up on your request.
rev. 7/18/2025