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Nexternal: What is the Address Label field in a customer record?
Nexternal: What is the Address Label field in a customer record?
Pamela Topper avatar
Written by Pamela Topper
Updated over 2 years ago

Product: Nexternal

Each address associated with a customer (including the Contact Address) may have a short (25 character maximum) descriptive Address Label. Examples of Address Labels are "Home", "Work", "Mom", "Aunt Beth", etc.
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If the Multiple Ship To option (Settings/Site Options) is on, customers who have logged in, as well as customers who are not logged in but are recognized by a cookie upon entry to your Online Store, see their "Ship To" select boxes on Product List and Detail screens pre-populated with all available Address Labels, including the label of the Contact Address, if applicable.

If any of those pre-populated addresses is used, the full address is also pre-populated on the Ship To/Bill To screen; if all addresses in use match, then recognized labels and/or appropriate default addresses can be used, and the customer may bypass the Ship To/Bill To screen altogether.

Address Labels are also displayed when a customer accesses his/her address book from the Ship To/Bill To screen.

rev: 4/20/21

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