Product: Transaction Manager
Article Link: http://help.truecommerce.com/en/articles/4352292-transaction-manager-date-acknowledged-column-in-the-sent-folder
How can I tell if a Functional Acknowledgement was Generated for an Outgoing Transaction?
It's easy to see if a 997- Functional Acknowledgement was generated for a transaction you sent! Go to your Transactions Sent folder and then scroll right until you see the contents of the Date Ack column.
If there's a time stamp present in this column, that means your trading partner received the transaction you sent, and consequently generated and returned a Functional Acknowledgement.
Note: The timestamp will be the local time of the partner when they sent the acknowledgement.
The Trading Partner is Saying they Didn't Receive the Transaction.
If the Date Ack column has a time stamp, but the trading partneris still saying they didn't receive the transaction, provide them with the raw EDI.
There is No Time Stamp in the Date Ack column.
If your sent transaction doesn't have a time stamp:
Make sure there isn't a red X next to the sent transaction.
Check with your trading partner to see if they received it.
If this is a transaction in Production, check with TrueCommerce Support to make sure there aren't any errors on the network. If this is a Test transaction, contact your assigned Implementation Specialist for assistance.
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rev: 11/29/23