Product: Transaction Manager

Article Link: http://help.truecommerce.com/en/articles/4489530-transaction-manager-resend-a-functional-acknowledgement-997

A Functional Acknowledgement (997) is sent automatically once a transaction is received. Any 997s sent to your Trading Partners (or 3PLs) should be in your Sent folder.

On occasion your Trading Partner might ask for the 997 to be sent again. This can be done within the Transactions section of Transaction Manager.

Locate and select the transaction or transactions you received from your Trading Partner. In the Action Bar, click Actions, and select Recreate Acknowledgement.

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