Product: Transaction Manager
Article Link: http://help.truecommerce.com/en/articles/11462702-transaction-manager-display-functional-acknowledgements-997
You can use the Display Functional Acknowledgements option within the System Configuration screen to control whether or not inbound Functional Acknowledgements (997) are kept within the Inbox or automatically deleted upon being received.
Navigate: Administration → System Configuration
Check: Display Functional Acknowledgements (to display)
or
Uncheck: Display Functional Acknowledgments (to auto delete)
This setting only affects Inbound Functional Acknowledgements (the Inbox) - any Outbound Acknowledgements being sent to your Trading Partner will continue to appear within the Sent folder
Deleted Functional Acknowledgements
With the Display Functional Acknowledgements setting turned on - all Functional Acknowledgements (997) from all Trading Partners will be deleted automatically
upon receipt moving them into the Deleted Items folder.
This is a System Wide setting
It is not possible to set this option at a Per-Trading Partner or Company level.
Viewing Deleted Functional Acknowledgements
You can still view your Functional Acknowledgements manually if you wish by accessing the Deleted Items folder within the Transactions screen
Navigate: Transactions → Deleted Items
You can quickly filter to show only Functional Acknowledgements (997) using the Quicksearch by entering 'Functional' and setting the Dropdown to Document Type
Existing Acknowledgements
This setting will only affect new Functional Acknowledgements (997) received - all existing acknowledgements that has already been received will need to be handled manually.
rev 5/27/2025