Product: Acumatica

Error: Customer does not exist in Acumatica!

Article Link: http://help.truecommerce.com/en/articles/11661216-acumatica-error-customer-does-not-exist-in-acumatica

Issue: When attempting to export out a Purchase Order (850) from the Inbox of Transaction Manager you receive the following errors: 'Customer does not exist in Acumatica!'

Reason: The Trading Partner Partner Setup value does not match an existing Customer ID within Acumatica.

You will need to ensure that the Customer ID from your Account Receivable customer within Acumatica matches the Business System Code within the Partner Setup within Transaction Manager.

Navigate: Receivables → Customers

Copy: Customer ID

Navigate: Trading Partners → (Partner) → Translations

Select: Partner List

Select: Add Partner

Paste: Customer ID

Save

rev 6/26/2025