Product: Pack & Ship

Article link: http://help.truecommerce.com/en/articles/4298792-pack-ship-weight-capture-mode-settings

For details about using these weight capture modes when shipping, click here.

There are various Weight Capture Modes that can be selected in the Pack & Ship General Settings menu.

  • The Weight Capture Mode selected in the General Settings menu will apply to all users unless their User Preferences are updated to a different selection; i.e. User Preferences override General Settings. (See bottom of this document for User Preferences instructions)

  • By default, User Preferences are blank and, therefore, the General Setting selection applies until a user updates their own setting.

If you need help installing a scale, click here for instructions.

Choose Weight Capture Mode - General Settings

Navigate to the Pack & Ship General Settings page.

Select one of the Weight Capture Mode options from the drop-down.

1. Use Calculated Weight

  • Scale readings are not enabled in this mode.

  • Packages and pallets will be assigned weight values based on the weights of the Products packed into them.

  • If Products do not have a defined weight, then the weights will remain zero or the defined ‘Empty Weight’ of the package/pallet type.

  • You can manually enter weight values in this mode.

2. Scale Weight – No Prompt

  • Applies only to packages, not pallets.

  • You will not be prompted to place the package on the scale.

  • Scale reading is assigned after the package is saved.

3. Prompt for Weight

  • Applies only to packages, not pallets.

  • You will be prompted to place the package on the scale.

  • Scale reading is assigned after the package is saved.

4. Prompt for Weight – Exclude Child Packages

  • Applies only to pallets, not packages.

  • You will be prompted to place the pallet on the scale.

  • Scale reading is assigned after the pallet is saved.

Choose Weight Capture Mode - User Preferences

Navigate to the Pack & Ship User Preferences page.

Select one of the Weight Capture Mode options from the drop-down.

Reminder that User Preferences override General Settings.

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