Product: Transaction Manager

One of the most common issues we get from our customers are messages of "I can't export". If you’re getting an error message stating “0 transactions successfully exported” and the transactions were moved to the Received folder, this is very common. You might also see a lock next to the transactions. This could be as simple as fixing a setting!

Click the Navigation Menu icon in the upper right hand corner. Under the Transaction Manager menu, select Integration Settings.

Verify that you have Option 1 selected. This option must be selected in order to successfully export.

If the issue persists, please contact TrueCommerce Support!

rev: 9/2/2021

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